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"The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend. "

"This was my second time to stay at the Smile Shonan Hotel. Staff members were nice, the location was very convenient, and the room was clean."

"Staff are very helpful. "

"Spectacular!"

"Excelente servicio "

"Rooms are very comfortable and clean. Onsen is amazing, beautiful gardens. Only drawback is that if don't eat at the restaurant not much close by and nothing else at the hotel. "

"Friendly staff. Celebrated my sons first birthday and the property decorated our room for our arrival and made the stay extra special "

"Service was very good"

"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."