4/10 Poor
Rita
Traveled with family
Jul 21, 2022
Liked: Cleanliness, amenities, property conditions & facilities
Traveled June 13 - 21, 2022. Property location was great, lots of stores, restaurant options and grocery store 2 blocks away. Unit itself was great until our a/c went out the last 5 days of our trip which was also in the middle of a heat wave. Barely slept even with the windows open. I reached out to their main office three days in a row to see what was going on b/c info was not forthcoming. I had to ask for fans b/c they weren't offering anything to us. Asked to be moved to another unit which of course didn't happen. Claimed they didn't have another 2 BR unit available for us & our 2 kids. Last day of our trip tech finally came out & shared a/c unit needed to have a part changed & would not be working until then. I spoke several times w/ Carlos from MIT House whom also shared that we would get a credit for the inconvenience. Returned from trip, followed up with an email 7/5/22 got a response that it had been forwarded to Alfonso in claims. Two weeks later sent another email and 'til this date 7/21/22 have not received a response from anyone. Their customer service is very lacking.
Rita
Stayed 8 nights in Jun 2022