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"Friendly staff on check in and check out. Spotlessly clean room with good amenities. Great location to explore the City of London and beyond. Easy transport links nearby."

"Quiet area, easy walking access to 2 tube stations. We were here for 2 nights, the staff was really nice to work with, we got the breakfast option, you could order a la cart and additional meal options. "

"Very unique & techy place to stay! We would definitely stay in a Citizen M hotel again "

"Great location to walkable attractions and trains. Nice staff, clean smaller rooms but we spent most of our time out exploring and just needed comfortable bed. Would stay again."

"This was a memorable stay thanks to Ingrid and the team. They went above and beyond for my partners birthday. Thank you. The location, the food and atmosphere was superb. We had a minor issue with the AC (couldn’t work out how to put the heating on) and it was fixed within minutes. Reception were welcoming and attentive. The spa facilities included the steam room and jacuzzi. We throughly enjoyed our stay. Thank you! Definitely coming back here. "

"I was attending a 2 day conference at Excel and travelling alone, so felt safe if I had to return alone in the evening. Staff were super helpful. I had a "take away" my first evening and in the mornings they were happy to freshly poach eggs for me. On the second evening I went to a nearby Chinese restaurant with colleagues. Unfortunately the Excel building was locked and I had to walk around the outside to get to the hotel. I had walked almost the full length of the path when I came to a fence...

"Interesting location with transport and eating options nearby. Very helpful staff. Highly recommended. "

"The room was nice but a little out dated Coffee machine did not work .the air conditioning did not work ither Everything else was great The bed was very comfortable Shower was good nice hot water "

"Our family choose to stay at Novotel in recent 2 years because of the hotel is dog friendly. This time we were so disappointed because of the staff at the restaurant. Every time we went to hotel’s restaurant in past 2 years, we used to be seated indoor just opposite the buffet area. This time the staff said just allow guard dogs and not quite friendly to my pet. We were so disappointed this time."

"Good price for a twin room with a great breakfast included the following day"