Dear guest; It was a pleasure to welcome you at Moon Palace The Grand Cancun. We are very pleased to read your very positive comments and recommendations and to know that you enjoyed our facilities and services, we hope to welcome you again very soon for another GRAND experience. Warm regards,

Dear guest; It has been a pleasure to have welcomed you at Moon Palace The Grand- Cancun. We are pleased to read that we have exceeded your high expectations with our delicious restaurants, facilities and services. We look for ward to have you back soon. Cordially,

Querido Roberto,Gracias por elegir pasar sus vacaciones aquí con nosotros. Nos alegra que haya compartido su maravillosa recomendación.Fue un placer tenerte aquí con nosotros y esperamos tenerte de vuelta.Saludos cordiales

Hola Federico,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Le agradecemos que comparta sus valiosos comentarios sobre su reciente estancia. Nos complace saber que te gusta la hermosa instalación a pesar de un comienzo lento. Fue un placer tenerte y esperamos tenerte de vuelta.Atentamente

Hola Carolina,Gracias por confiar en Moon Palace The Grand para satisfacer sus necesidades vacacionales. Apreciamos que se tome el tiempo para compartir su opinión y contarnos acerca de su estancia. Estamos muy contentos de saber que los niños lo pasaron de maravilla. Fue un placer hospedarles y esperamos tenerles de vuelta.Atentamente

Dear Daisy,Awesome!We are glad to hear you had a wonderful time, so much so that you are coming back . It was a pleasure hosting your stay, and we are certainly looking forward to welcome you back.Sincerely

Dear John,Thank you for sharing your ratings on your recent stay. We would like to know more about your stay and how we could have exceeded your expectations. We invite you to write to us and tell us more about your stay. We look forward to hearing from you.Sincerely

Dear Narmin Sameer,Thank you for choosing to vacation wit us here at Moon Palace The Grand . We thank you for sharing your feedback form your recent stay with us. Firstly we would like to apologize as the is not the type of service we provide here. We have shared your feedback with the relevant department for a follow up to your review as well to ensure we do not have another guest with similar complaint.We are however happy to hear that outside of this is was an ok stay.Thank you for vacationing with us and we do hope to welcome you back for a more fulfilling experience.Sincerely

Dear Saif,We appreciate you entrusting us to cater to your vacation needs. We are delighted to hear your expectations were met and you had a fulfilling stay. We ae glad to have had you here with us and to have shared in this experience. We do look forward to welcome you back.Sincerely

Dear Yunlan,Thank you for taking the time to share your feedback ratings. We would like to hear about your experience and how we could have made it a memorable stay. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Sincerely

Estimado Sr. Rodrigo; Gracias por su valoración de 5 estrellas. Apreciamos sus comentarios y esperamos volver a darle la bienvenida a Moon Palace The Grand. Un cordial saludo. Carlos Brahms, E-Concierge

Dear Kevin; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service and hope to see you again soon! Best regards, Carlos Brahms, E-Concierge

Dear Monique; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Mr. Young Sun,Thank you for taking the time to share your feedback about your recent stay at Moon palace The Grand. We're thrilled to hear that you had an exceptional experience.We look forward to the opportunity of welcoming you back for another wonderful stay!Best regards,Carlos Brahms, E-Concierge.

Estimado Sr. Rodolfo; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, tenga por seguro que le haremos llegar sus comentarios a Cecilia. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear SANGHYUN; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Delmar; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Hello Miguel,Thank you for choosing to vacation with us here at Moon Palace The Grand. We appreciate you sharing your 5/5 ratings. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

Dear America; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Mr. Jamie; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Xing;Thank you for choosing to stay with us at Moon Palace The Grand and for taking the time to share your experience. We are thrilled to hear that you enjoyed your upgraded room and that it provided a relaxing and enjoyable vacation for you and your family.It's wonderful to hear that you found the food amazing at each restaurant and that you were impressed with the excellent service provided by our team. We strive to create memorable experiences for all our guests, and we are delighted to hear that we succeeded during your stay.We look forward to welcoming you back to Moon Palace The Grand in the future and providing you with another exceptional experience.Warm regards,Carlos BrahmsE-Concierge

Dear Ezmir; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Sena; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and positive feedback regarding your recent stay. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Sanchit; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Neha, Thank you for taking the time to share your ratings. We would like to know more about your experience and how we could have made it an exceptional experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Sincerely

Dear Sabrina;Thank you for sharing your feedback about your recent stay with us during your family reunion. We're glad to hear that overall, you found the resort to be good and that there were plenty of activities for the kids.We apologize for any shortcomings you experienced with the service, as we strive to provide exceptional service to all our guests. We're sorry to hear about the cleanliness issues in your room.Thank you for choosing our resort for your family reunion, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Carlos BrahmsE-Concierge

Estimado Sr. Esteban; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, que pudo disfrutar de nuestras diferentes experiencias culinarias y que nuestro staff estuvo siempre al tanto, así como brindando un servicio de calidad. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Mr. Ricardo; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Hussein; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Brittany; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Charlene; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

Dear Ms. Melissa;Thank you for sharing your feedback about your recent stay at Moon Palace The Grand. We're glad to hear that you liked our property and found the shuttle service convenient.We apologize for any inconvenience you experienced with the beds. We appreciate your understanding and for choosing to stay with us despite this issue.We're delighted to hear that, aside from the bed experience, you found our hotel to be top-notch. We hope that you and your family were able to enjoy the other aspects of your stay and create some wonderful memories.Thank you for your valuable feedback, and we hope to welcome you back for a more comfortable stay in the future.Kind regards,Carlos BrahmsE-Concierge

Dear HONGYIN; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Mr. Victor; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

Dear Chun Hsiang; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Jaroslaw; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

Dear Jose,Thank you for your kind words about your recent stay at Moon Palace The Grand. We're glad you enjoyed your stay.We apologize for any inconvenience caused by our sales approach. Your feedback is valuable, and we will review your feedback to ensure a more pleasant experience for our guests.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Carlos BrahmsE-Concierge

Dear Ali;Thank you for your feedback. We're glad you enjoyed our resort's amenities and dining options. We apologize for any issues with room cleanliness and service punctuality and will address these promptly. We hope to welcome you back for an even better experience in the future at Moon Palace The Grand.Warm regards,Carlos BrahmsE-Concierge

Dear Lana; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind comments. We remain at your service. Regards, Carlos Brahms, E-Concierge

Dear Mengmeng; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us, please do not hesitate to contact us to tell us more about your experience. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

Estimado Sr. Oscar; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Lana; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Regards, Carlos Brahms, E-Concierge