Mexico and Central America Eco-friendly Vacations

Our stay at the property served its purpose for the few days that we were there. Our room was not big but it was cozy. The staff was friendly and answered our inquiries. They organized our transport from the airport which went very smoothly. They made accommodations for my girlfriend’s birthday which was greatly appreciated. The breakfast (which was included in our stay) was great (we had to walk down the street to a sister establishment to eat though). There were menu & buffet options. Having a nice breakfast allowed a great start to our days. Some of the negatives were the noise.You could hear so much going on outside but it calmed down a lot during quiet hours. They were doing construction right next to our room during the day which was highly disturbing. Also the air conditioning did not work! Very disappointed with that bc that was one of the reasons I picked the hotel. Also found the room service was a bit lackluster. Our towels weren’t taken out of the room & we had to request new ones. I genuinely want to give a higher rating but there were alot of nuisances that we tolerated. I hope that we are the exception and not the rule. There are things to like about this establishment I just hope they address the smaller issues that can compound for guests.

I booked for 4 days at this great place. I went for a relaxation trip and it was a great choice for it. It was down season so there were not many fellow tourists around. The service was amazing and I felt like I was treated much like a family member of their staff. Omar at the restaurant was so personable, kind and just an overall great person. He provided some of the best service in a restaurant I have ever received. From all staff on site they had exceptional customer service and kindness I loved the room and outside patio / dip pool where I could relax at my own will. The main pool was also great.

Staff were helpful and accommodating but had a weird experience with someone walking into our room in the middle of the night claiming they were room service.