ロックウェルのアパートスタイルホテル

「DES VOLEURS Très mauvaise expérience. À mon arrivée, l'hôtel m'a affirmé qu'Expedia avait annulé ma réservation à 13 h 08. J'ai immédiatement contacté Expedia, qui m'a confirmé que ma réservation n'avait jamais été annulée et qu'elle était toujours active dans leur système. Expedia a également tenté de joindre l'hôtel à deux reprises, sans obtenir de réponse. De plus, leur agente m'a indiqué que l'hôtel avait déjà encaissé le paiement de ma nuit. Malgré cela, l'hôtel a refusé de me remettre...

「The staff make all the difference--super helpful and friendly group of people every time I've stayed.」

「AC unit was partially hanging out of the front wall. Outside temperature is 100° and the inside temperature was barely cool. There was a wet towel on the floor collecting water underneath the AC unit in the room. The front door wouldn't lock until I worked on it to lift it up and hold it in place so I could lock it. I paid for a queen room and got two double beds. The front lobby windows were filthy」

「The staff was very friendly and helpful from the time we checked in. The room was very clean and roomy. My daughters enjoyed it! They had an amazing breakfast, buffet style. My daughters really enjoyed the pool. The location was so close to family we were visiting. I will definitely be staying here again.」

「The staff was very friendly」

「Room smelled musty. Very disappointed for a marriot property」

「TV turned on for about 3 minutes, then it quit working. Garbage and litter all over the parking lot. People in the next room were sitting outside till the wee hours of the morning hollering and kids screaming. Couldn’t sleep」

「Work on the breakfast」

「The room was clean and nice. Staff at desk was excellent. The cleaning staff was not on top of needs. I put towels and trash outside the door because we had people sleeping . They dumped it took towels but didn’t replace towels or the trash bags. I figured that would have been automatic to refill but…. My husband did ask for more washcloths and towels but got nothing. Otherwise all was great. It was a real breakfast experience.」

「The room was clean, shower was hot, lobby was welcoming.」