There was no cold water in the room. The water temperature was scalding hot, even when turning on ONLY the cold faucet. I was unable to shower as a result. When I brought it to the attention of management, the said "Thank you, we will make a note of it"
Not, "we're sorry", not "is there anything we can do to make your stay better"...just Thanks.
Cooperate responded to my complaint and said they will use this situation as a training tool. Total BS. No customer service, no apology, nothing!
Eric
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Eduardo
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice overnight stay.
Eduardo
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Kelly
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was super friendly and helpful. Rooms were comfortable and clean.
Kelly
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
David Raye
家族旅行
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Cannon Ballers stadium.
David Raye
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Ricardo
小さなお子様連れの家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very bice hotel, comfortable and great breakfast. Building is fine, but can use some updates, some of it seems old but doesn't affect tge stay.
Ricardo
2024 年 5 月に 1 泊滞在
6/10 (普通)
Autumn
小さなお子様連れの家族旅行
2024 年 5 月 11 日
We stayed in a standard queen room with 2 beds. One was fine, and the other was so lumpy and bumpy it was almost impossible to sleep on.
Autumn
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Joan
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was super quiet and super chill, clean, decent pool, shower was big loved that, but my room had no bathtub which was not my preference but its fine.
Joan
2024 年 5 月に 3 泊滞在
8/10 (良い)
Jessica
家族旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were prompt and courteous upon arrival. Check in was easy. Parking lot felt safe, overall convenient location. The room with 2 beds gave our party of 3 plenty of space. I’d recommend bringing pillows from home if you’re picky, or ask for extras before you lay down. The bedding was comfortable and the air conditioning was great. The pool was very cold for being indoors, the hot tub was nice with strong jets. Check out is later than most hotels, at noon, which is quite nice.