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"The resort was beautiful. Showers were all over the place either or hot or Cold"

"What a great resort! My family and I had an amazing time."

"I first have to say the staff and front desk were great, delivered on what they said they would do. Rare at a big resort. The food here is terrible! I mean below average. All the meats are way overcooked, the same buffet items day after day, just regurgitated and once the food is fine it’s just mixed into another dish. Standard for all inclusive I know but I basically stopped eating after day 4 reserving myself to and fresh fruit or available vegetables. The sodium content is mind boggling and just not necessary!! We had 1 good meal at al la cart and that was the filet at Le Gourmet, it was very good. I know it’s hard to feed that many people but I have been to a few all inclusive and food wise this was the worst. Cobá buffets is the worst of all, akumel is a little better, tequila buffet was horrible and telum was bad too. (Sorry to be so negative) The transportation shuttles à la Mexican style were a bit challenging too. Sometimes waiting up to 40 min to get from one resort to the other. Staff is awesome, they made us change rooms and all was taken care of, we had to get a bed for one of the kids it was there within 40 min. All that was great. No real beach to say, not like other resorts, very rockey and sparse. "

"The 2 bedroom suite was perfect for a family of 5. Wish the property had hot tubs, room service and accessibility to all the restaurants. The beach, well... the only beach to go into the water due to the seaweed was 15 minute walk to the other resort. It was ok. The resort itself was beautiful with friendly staff. "

"We loved the pools. Staff were very nice. The food was good. Overall a great family stay. "

"Staff was great. Friendly and attentive. The food here is not good at all. The resort is small and the beach/cove is Al’s"

"Long walks to amenities. Food at individual restaurants mediocre. Got food poisoning first day after buffet. Linens in rooms need replacing. Most of staff friendly. Long trip from airport. "

"Overall, the experience was good. However, I was not impressed with the room—it did not match the pictures and could definitely use some remodeling and maintenance. The room had a noticeable old smell, which might be unpleasant for people who are sensitive to odors. There was also quite a bit of noise coming through the door from housekeeping and people walking in the hallway. It wasn’t terrible, but since we had little ones the noise was sometimes disturbing, especially when they were trying to rest. On the positive side, there was a great variety of food and desserts. The environment was enjoyable, and the unlimited drinks were a nice bonus. The pool is quite large, but it still felt overcrowded. By around 10 a.m., all the poolside and beachside seats and umbrellas were already taken. "

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"