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"Room isn’t designed for women. Plugs are no where near mirrors and bathroom space is very limited. The elevator was out for 3 days and the escalator was shut down for a day. Bathroom Fan didn’t work and no one came to fix it after we inquired. Bare bone room."

"The room was clean and comfortable however the bathroom was very small and there were no suitable mirrors or lights to do hair and make up."

"When checked in, the iPad doesn’t work while typed in my information. That is your only way of check in and out, it should have been check daily are they working properly or not. Apart from that room is what you need for a night stay. There only one towel each. Face towel would have been helpful."

"yes"

"Clean room, staff and breakfast was good"

"Our experience was almost perfect had mine and my son’s casual but clean attire had not been questioned when requesting to dine at Hells Kitchen restaurant. We were initially asked to “go and change” which I found insulting but, after staff and management discussions, we were accepted into the establishment. I found this to be humiliating, especially in front of my 13 y/o son, this is not what one would expect in the year 2026. Had it not been something my son wanted to experience, I would have walked and not given the FOH staff the pleasure of judging or vetting us. I have to add that, when we were actually dining, the waiting staff were exemplary. Everything else about the hotel was perfect."

"Room a bit shabby for the price and no 3rd bed initially which should have been included"

"Great location. Hotel is very dated, needs more plug sockets if nothing else but like going back in time. Very clean. Service not great in any part though."

"The location of the hotel was convenient, very close to the Tower of London and boroughs market. The staff was helpful. My only complaints were the heating in our room was a portable oil filled heater and the bathroom fan did not work. We had an executive room and this was barely tolerable for the price."