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"The shower/bathroom in our initial room flooded but we were moved to a better room the following day."

" I loved the staff. The best service I have gotten anywhere and I travel a lot. They hooked me up with my tour to Ninh Binh and other guests for Ha Long Bay and Sapa, gave me recommendations for food places and were always available to help with anything. They waited with me till my Grab to the airport arrived when I was leaving and even communicated with the driver for me in their local language. I thought that was above and beyond. And the breakfast is really good (worth waking up early on a vacay for) and the room itself has everything you could possibly need, and is reasonably sized. Not too small, but not big either. Bathroom is good quality and clean. Water was excellent (i like hot showers and never had issues). "

"The staff were terrific! Would definitely stay again. Great place to visit the key areas of central Hanoi if that's your desire."

"very nice and perfect view to city"

"I really enjoyed my stay at this hotel. Centrally located and convenient within the old quarter. The stand outs are the service and breakfast buffet. Every service member I interacted with was friendly and professional. Requests were fulfilled immediately and with enthusiasm and care. The breakfast buffet was a nice surprise. Great assortment of food at the buffet as well as food and drinks available to order at no cost. The selection changed slightly each morning so I was excited to see what was available every day. The hotel also contacted me before arrival and offered a driver service from the airport to hotel for a reasonable fee. We also arranged the same service to the airport when departing and this was organised seamlessly. Upon leaving we were gifted cute tote bags! "

""The room is big and beautiful, with everything you need. It's super clean. Breakfast is good. But what I like the most is the receptionist — they are very nice, always smiling, and ready to help with anything you need. The hotel is in a great location, right in the middle of everything." "

"Nice hotel, wonderful staff."

"Location is great, close to lake, shops and restaurants. Breakfast in the hotel is great, plenty of choices. The waiter, Sam is very helpful and always smiling. Hotel receptionist, Mia was very helpful and pleasant to talk to. Hotel room is very clean."

"Rooms where great, service A+++"