I am sorry to say that Expedia Group has cheated on us!!! I know these are harsh words but unfortunately this is the reality.
We, a group of 5 friends, had decided to explore the Hakone on 24 & 25 July 2020. For our stay in Hakone, we decided to book our hotel from a reputed organization i.e. “Expedia group”.
On Expedia website we searched for an accommodation (single room) for 5 adults, and we got an offer for 18,182 JPY per night (with taxes it comes to 20,000 JPY). The payments / booking details are given below:-
As can be seen in the details above that the booking is for a “Japanese Style Room for 5 Guests”.
On 24th evening when we reached at hotel, we got a shock, when front desk staff at hotel reception told us to pay additional 13,000 JPY for the room. We tried to convey to the person at reception that we have booked the room for 5 persons from “Expedia” and the payment has already been made but she insisted that we need to make the additional payment.
I paid additional 13,000 JPY.
More than commercially, it was a mental harassment for all of us (Especially for me who had booked the hotel).
I was under the impression that a reputed travel group such as “Expedia” does not trick their customers with such hidden charges but unfortunately what I experienced was totally different.
All in all this spoiled our whole trip.
I expect you to look into the matter and let me know how you would be compensating us for all this suffering that we have gone through.