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"I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time."

"I booked including breakfast and dinner. Surprised the dinner including free flow drink(alcohol included)! Food it self also very nice. Room was little Japanese style. Totally strongly recommend!!"

"Unique and beautiful hotel with very attentive staff and excellent restaurant attached as well. Would highly recommend- a highlight of our trip "

"The staff here was very inflexible. Too many rules that aren’t communicated ahead of time. We expected to be able to have dinner at the hotel and were told they couldn’t accommodate us. Do not plan to arrive before 3pm as your room won’t be ready and you can not use any of the facilities. We were forced to wander the little town in the pouring rain. It was a lot to get out to this resort for one day. We would skip it next time and go straight to Kyoto "

"It might be unclear for some travelers to understand some services there. But I really recommend you to reach out to hotel staff for understanding. You might get great experiences there."

"The accommodation is very nice, the staff is very attentive and friendly. The onsen is wonderful. I had a room with private hot spring because I didn’t know if I’d have the courage to use the public one, but I ended up using both. The private onsen is much colder and deeper than the public one (I was there in a cold night in April - 1oC). They serve traditional Japanese breakfast."

"This was such a luxurious experience. My husband could not believe it was a 3 star hotel. Everything… comfort, private Onsen, service, etc was top notch. The meals were extraordinary and there was so much food."

"Amazing experience! Beautiful grounds, perfect staff, meals were outstanding. Can't say enough good things about the Inn and the town."

"Had a really good stay here. The staff especially were super kind and welcoming. They made my stay the best part of the hotel. Food was good as well. A lot of fragrant dishes and prepared pretty uniformly too."