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The toilets were very clean. The capsule was not as claustrophobic as I imagined. There was space to move around in the capsule itself. The staff were very helpful too! Good experience!!

First time coming to Tokyo, this hotel was exactly what I was looking for and the trustworthy Westin name we are all used to

Great clean place. Small but you’re traveling. It’s a place to sleep and it’s comfy. Onsen was nice to have.

Hotel is located right in the middle of Shinjuku and the action, making it a great location to get around easily, see the sights & eat at a range of places. The rooms are small but neat & have a great view of Tokyo (although the windows are narrow). The kids loved visiting Godzilla and the concierge ...

What a beautiful hotel! Love how everything is traditionally looking, but also modern at the same time. The staff are wonderful! Wish I stayed here longer. Will recommend to others, and come back when I can in the future.

No microwave oven in the room

Location and proximity to the station. Quiet part of town

Pro's -Excellent location...very near Ginza, Tsukiji, and Harajin park. Con's - Better wifi service; the french man in the concierge can be better if he showed more service sincerity, as opposed to going thru the numbers.

good , it clean ........................................................