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「Breakfast was amazing and well enjoyed with a variety to choose from. Restaurant staff were great, exceptional customer service from Vikki and the manager Ellie. Reception desk staff were very helpful amd accommodating. Family room.was okay, good size, hiwver the bathroom was old and bath didnt look very clean, toliet was hard to flush, but overall a great stay and would recommend.」

「Great hotel/pub Attentive staff and very welcoming Brilliant atmosphere and an open fire! What more do you need My favourite stay」

「Lifts was not in use and was no info when booking」

「A warm welcome all the staff were friendly, a lovely room clean and warm. The food was very good with an excellent wine list. Will be going back. 」

「Basic but clean and tidy and welcoming 」

「My daughter and I stayed for two nights, while visiting my son. The hotel from the staff to amenities to location were spot on. The positives:The staff, from reception to housekeeping, were lovely, friendly but not pushy. The amenities: pool was gorgeous, not too warm but not cold either, I’d recommend going early so you can fantasise that’s it’s your own. The rooms were spotless clean, towels big enough to cover a curvy person and so fluffy. Bonus for the biscuits. Breakfast was buffet style,...

「Cleanliness」

「The outside of the building and lobby look nice. The room was decent enough but the bathroom let the room down though. Having to turn and sit at an angle cause the towel rack is in front of toilet wasn’t great plus the fan leg was broken causing the fan to keep falling over so gave up using it. Also they do not have an airport shuttle and if you order a taxi you need to meet it away from the property or you’ll get a £5 fee. But my biggest issue is with the person responding to online messages...

「Clean relaxing friendly staff peaceful 」

「The staff were friendly. Free parking was a bonus. The hotel has a gym/spa that is well run and the facilities were great. The hotel has a bar/restaurant which we did not eat at because the prices were very high. There is also a Starbucks in the lobby. I would highly suggest upgrading your room to a club room. These rooms are in a different section of the hotel and come with, late checkout, a coffee maker, and gym/spa access..plus this area was quieter. The only thing that put us off was...

「The whole experience was very good staff are all very pleasant and restaurant food is great」

「さすが四つ星だけあってスタッフ接客含めて満足。」

「Staff were great, particularly Jake who was amazingly helpful behind the bar and also in the dining room. Lea Marston should be thankful, along with all the other great staff, that Jake is on your staff. 」

「This is my second or third stay at this hotel, and unfortunately I’ve experienced repeated issues with the rooms, particularly the showers. On previous stays, I had to change rooms multiple times due to either no hot water or electricity outages. On this visit, the shower handle and overhead shower had very little water pressure, making them unusable. I ended up having to shower using the tap. By that point, I didn’t have the energy to go back to reception to request another room change. I was...

「Wow what a place, clean modern and quiet rooms and the breakfast was fantastic. Convenient for a stop along the M5 if required.」

「受付でレストランの予約をしましたが、レストランに行くと予約が取れてないからて待たされましたが、その際の対応が非常に悪く更に30分待っても忘れていた様で問い合わせてもレストランの責任者の男性の態度が悪くて最悪でした！二度と行かない」

「The WiFi is good and if you are staying for few days you can even enjoy watching TV and movies. The subway and other local shops are nearby; close to Bullring and Grand central so is convenient.」