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Genting Hotel

Photo gallery for Genting Hotel

Featured Image
Indoor Spa Tub
Pool
Balcony
Minibar, in-room safe, desk, iron/ironing board

Overview of Genting Hotel

Genting Hotel

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
B40 1PU, England, Birmingham, Pendigo Way

Explore the area

  • Popular LocationThe Bear Grylls Adventure3 min walk
  • Popular LocationResorts World Birmingham5 min walk
  • Popular LocationNational Exhibition Centre (NEC)11 min walk
  • AirportBirmingham (BHX)5 min drive

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About this area

Birmingham

Located in Birmingham, Genting Hotel is connected to a shopping center. Santai Spa and National Exhibition Centre (NEC) are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Pendigo Lake. Looking to enjoy an event or a game while in town? See what's happening at Edgbaston Cricket Ground (Edgbaston Stadium) or Villa Park. Take in the nearby slopes with a ski area and skiing, or check out other outdoor activities such as ice skating.
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Map

What's nearby

  • The Bear Grylls Adventure - 3 min walk
  • Santai Spa - 4 min walk
  • Resorts World Birmingham - 5 min walk
  • Pendigo Lake - 5 min walk
  • National Exhibition Centre (NEC) - 11 min walk

Getting around

  • Birmingham International Station - 5 min drive
  • Birmingham Airport (BHX) - 5 min drive

About this property

Genting Hotel

Lakefront hotel connected to the convention center in Birmingham with 18 restaurants
18 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 5 bars/lounges, a health club, and 3 coffee shops/cafés. All 182 rooms offer free WiFi, minibars, and flat-screen TVs with satellite channels. Other amenities available to guests include room service, laptop-compatible safes, and phones.
Genting Hotel offers 182 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Santai Spa. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15.00 per night)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 14.95 for adults and GBP 9.95 for children
  • 18 restaurants and 3 coffee shops
  • 5 bars/lounges
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Shopping mall
  • Shopping
  • Swimming pool

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Meeting room

Outdoors

  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • 10 casino gaming tables
  • 30 casino slot machines
  • 2 casino VIP rooms
  • Casino (538 square feet of space)
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Champagne service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 for adults and GBP 9.95 for children (approximately)
  • Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: GBP 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts Visa, Mastercard, American Express, and Diners Club; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rollaway beds are only suitable for guests aged up to 12.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel Hotel
Genting Hotel Birmingham
Genting Hotel Hotel Birmingham

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 567 out of 861 reviews
5 - Excellent 66%
Rating 4 - Good. 205 out of 861 reviews
4 - Good 24%
Rating 3 - Okay. 46 out of 861 reviews
3 - Okay 5%
Rating 2 - Poor. 30 out of 861 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 861 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Staff & service
The hotel is good.
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and design/decor. Excellent facilities, will go back.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and the room was immaculate!
Stayed 1 night in Aug 2021

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qould have enjoyed it better if Expedia peinted correct information, this hotel has a swimming pool hence why we booked, after a busy day come back to hotel with my 13yr old son, only to get down to the spa area to be told over 18s only. Queried this at reception and wrote email to manager, they said it qould have said on my Confirmation email. But it was no where to be seen on the Confirmation from Expedia.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Just wish they had windows to open as I cannot use air con. Perfect in all other ways.
Stayed 1 night in Aug 2021