Find 5 Star Hotels in Austrias from ￥30,992

Hotel and staff are nice. The only quirk is that it requires taking two separate elevators in different parts of the building to get to your room, but no huge deal. Staff and amenities are nice. Breakfast is amazing and definitely worth the added cost. My wife got pregnant here, so 10/10 recommended the bed.

Loved the hotel and great service

Excellent property in Centro/Sol. Hotel sits on Plaza Del Carmen which is currently being upgraded and should be lovely when complete. Location is Chueca adjacent with easy access to Malasaña, Retiro, Gran Via, and most attractions. David, Santi, and Manuel showed me nothing but comfort and grace. Thank you so much!

Great location and customer service!

Amazing staff and clean environment

From the moment our taxi drew up to the moment we left we had a fantastic time at this beautiful hotel. It is in a great location with lots of great restaurants and shops steps away. Everyone was very friendly and helpful. Loved every moment!

Excellent place to stay while in Madrid. The greatest staff. The smell of the rooms is wonderful

Front desk was amazing-- they made our stay really special by accommodating our early checkin and taking care of all of our needs. Rooftop bar was also great! Only negative feedback is that the room could have been cleaner (as there were some bits of broken glass on the floor near our mini bar)

Improve AC. Very hot at night.

Always great!

NH Collection never disappoints. Always outstanding

This IS a great hotel! Clean and tastefully furnished facilities, spotless, great roof top and restaurant in the heart of Madrid! Best part is the staff and service. I was truly impressed as a hotel connoisseur! The staff is one of the best part of this gem. I’ll be back because this is a regular route for me!

I can not say enough nice things about The Hotel Principal in Madrid. The hotel is close to all the big attraction but on a side street for quite and ease. There is a wonderful rooftop bar and the rooms are clean and comfy, with great views and the Nespresso machine in every room is quite a bonus. But it is the staff that distinguish this new hotel. They were helpful, kind and attentive - I had lost my passport and they were so great about helping me navigate the process. I liked it so much...

The property is beautiful, the room was gorgeous, and the location is convenient. What sets this property apart, is the people who work there. Every single person we had contact with went ABOVE AND BEYOND to make sure we were happy. I will definitely return!

I travel all over the world and I am Expedia VIP level. Never have I seen a staff so excellent. From the front desk, to the restaurant, to the cleaning staff, all are above and beyond. TRUE 5 STARS service.

The hotel is situated in a very convenient yet quiet area. The staff is professional and friendly. We had a very pleasant stay.