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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants and bars

Choose dates to view prices

Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
Seasonal outdoor pool
Front of property
2 restaurants, breakfast served
Hotel Puerta América in Madrid offers rooftop views and vibrant spaces. Enjoy the seasonal outdoor pool, nightclub, two on-site restaurants, and a coffee shop/cafe. Nearby parks and gardens are perfect for afternoon strolls.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping
The current price is ￥24,390
￥26,829 total
includes taxes & fees
Sep 28 - Sep 29

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Room options

Check availability for these dates

Tonight

Sep 24 - Sep 25
Check availability for tonight Sep 24 - Sep 25

Tomorrow

Sep 25 - Sep 26
Check availability for tomorrow Sep 25 - Sep 26
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Deep soaking bathtub
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(55 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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￥19,568 total
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About the neighborhood

Located in Chamartín, a neighborhood in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Puerta de Alcalá and Royal Palace of Madrid are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Traveling with kids? Make time for Madrid Zoo Aquarium, or check out an event or a game at Bernabéu Stadium.
Visit our Madrid travel guideOpens in a new window
Map
28002, Madrid, Madrid, Avenida de America, 41 or, Corazón de María,10

What's nearby

  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • Movistar Arena - 3 min drive - 1.8 km
  • Bernabéu Stadium - 4 min drive - 3.2 km
  • Gran Via - 5 min drive - 3.9 km
  • El Retiro Park - 6 min drive - 6.8 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪Milwaukee - ‬4 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Reblochón - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪La Tagliatella - ‬8 min walk

About this property

Hotel Puerta América

Luxury boutique hotel near Movistar Arena
Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and a porter/bellhop
  • A banquet hall, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 315 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Free toiletries and hair dryers
  • Digital channels, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 23 to September 15
Pool access available from 11:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM–8:00 PM. The pool is closed seasonally each year from September 15 to June 15.

How much does it cost to stay at Hotel Puerta América?

As of Sep 24, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on Sep 28, 2025 start from ￥24,390, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta América?

Self parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night.

What time is check-in at Hotel Puerta América?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Puerta América?

Check-out is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of San Camilo Hospital Quirón and Paseo de la Castellana. Bernabéu Stadium and Movistar Arena are also within 2 mi (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

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Reviews

Hotel Puerta América Reviews

8.6

Excellent

9.2

Cleanliness

7.6

Location

9.0

Staff & service

8.4

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 525 out of 959 reviews
Rating 8 - Good. 278 out of 959 reviews
Rating 6 - Okay. 89 out of 959 reviews
Rating 4 - Poor. 48 out of 959 reviews
Rating 2 - Terrible. 19 out of 959 reviews

Reviews

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Food could have been better and gym equipment basic
Stayed 2 nights in Sep 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

Roberto Carlos Estévez

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno todo
Stayed 3 nights in Aug 2025

8/10 Good

Petteri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design hotel
Stayed 1 night in May 2025

10/10 Excellent

Mounia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mon séjour c'est bien passée, le personnel était super gentil et agréable. La chambre était très jolie meme si la salle de bain ouverte a été une surprise
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Moderno, espacios amplios, personal muy amable
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Amenities
Habitacion comoda bonita contemporanea vanguardista
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran diseño, cercanía al metro, buen desayuno y personal muy amable
Stayed 2 nights in May 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service
Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Stayed 1 night in Jul 2025

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos un problema con el agua fría, y el personal se portó A1, solucionando el problema Todo bien
Stayed 1 night in Aug 2025

10/10 Excellent

Ronald Henry Adrien Gijsbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geweldige design kamers en suites, erg vriendelijk en behulpzaam prsoneel. De bedden zijn veel beter dan in de meeste hotels, ontbijt en drankjes voortreffelijk ! Metro op loopafstand maar ook taxis tot aan de voordeur! Echt een aanrader! Met speciale dank aan Alex die een geweldige verrassing voor ons regelde!
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Stayed 2 nights in Jun 2025

8/10 Good

Raquel

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Precios en cafetería exagerados
Stayed 2 nights in Jul 2025

8/10 Good

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta bien, la habitación esta comoda, el personal miy amable pero en la habitación no teníamos agua fria
Stayed 1 night in Aug 2025

10/10 Excellent

CONSUELO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo, personal atento y amable en todo momento.
Stayed 2 nights in May 2025

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel original y bien comunicado

Un hotel sorprendente estética y arquitectónicamente.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and unique property
Stayed 2 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar es fantástico. Servicio fenomenal.
Stayed 3 nights in Apr 2025

8/10 Good

Adrianna

Liked: Cleanliness, staff & service
Very friendly staff at the reception
Stayed 2 nights in Apr 2025

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Rose

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2025

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 2 nights in Jan 2025

8/10 Good

Cinthya Rodríguez

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Jun 2025

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