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"Amazing Customer service Brilliant and friendly staff "

"Comfortable, clean and welcoming. "

"Room was comfortable, "

"N/A"

"Courteus, efficient and friendly staff, very clean, modern hotel, appears recently refurbished. Nice room, quite small but comfortable, good shower + bath. Cannot think of any negatives."

"Staff, room, decor, bed linen, all fabulous!! Disappointing you don’t get a small carton of milk in fridge though! Pathetic sachets of milk "

"Room was clean. Staff were pleasant.Good parking facilities."

"Room was spotless!We thought the tv was in a strange place but then realised it stretches round!!Staff really nice too"

"We stayed in the traditional classic room, part of the original building. Hotel is beautiful - staff are extremely well trained and helpful. Food in the Rise restaurant is first class. Room was well appointed and spotless, yet furniture a little creaky and well used - but understandable. Certai ly would.welcome a little facelift like the executive rooms on the newer uplifted part the building. Minor niggle- the slider divider doors for bathroom and toilet felt cumbersome and not really in keeping with the overall lovely room experience. Make no mistake, for York, this is the best hotel by far. Deserves a 5 star rating for what was a 5 star experience. Spa and pool facility is a winner. Unbeatable location is another ! A stones throw from the Shambles, museum, Clifford Tower, etc etc and 3 minutes from the train station. Definitely recommend the Grand Hotel - but is it worth the hefty price tag for a few nights? Yes. It was a great place. "