ハックスビーの四つ星ホテル

「たまたまかも知れないが、エレベータが使えなかった。荷物を３階まで運ぶのはホテルのサービスがあったが、階段を使うのは年寄りにはたいへんだった。駐車場がないのが不便。近くの駐車場を案内してくれるが、分かりにくい。」

「The staff was very nice and helpful. We liked the location of the hotel because it was not in the most touristy area--a welcome break from the crowded sightseeing spots.」

「My friend and I had a girlie two night break at this hotel and loved it. When we arrived the receptionist noticed I was using a walking aid and unprompted started looking to change our room to an accessible room eliminating needing to use stairs. We were very touched by his thoughtfulness. It was an upgrade to a suite which was outstanding and it really enhanced our comfort and experience. We had a sitting room (with verandah) which was very comfortable and well equipped with a coffee maker,...

「部屋の一部ですが、掃除機が届きにくい部分の床に前々からあるであろうゴミや埃ありましたが、全体的には清潔で快適でした。」

「The staff was very welcoming, especially the blonde woman on the front desk. She made our stay very memorable. The hotel itself was aesthetically furbished. Their spa facilities are impressive very modern and very relaxing. Paying for parking was the only issue. Other than that what a wonderful stay. Thank you」

「Disappointing - very dirty pee stained mattress. I’ve emailed the hotel twice to avoid leaving this negative feedback online - but no reply, so here goes … There was an odd smell in the small room, I pulled back the sheets to see a big yellow pee stain on the mattress on one side, along with other stains across mattress. The big pee stain had also transferred to the mattress protector, which suggests the protector was put on the bed while the stain was still damp! I told reception, no apology...

「Good location but the lack of a working lift and a third floor room made the stay difficult for someone who struggles with stairs. Dogs were permitted everywhere including the buffet area which 」

「We stayed in the Bootham suite, the room was light and airy and had a lovely small balcony to enjoy the sunshine. The four poster bed was very comfy and there was a small seating area to relax in. Breakfast was very good, everything is a la carte and the staff were very attentive. The hotel is in a great location, very easy walking distance into York but also very quiet and peaceful. The Pantry is a really nice touch but it was a shame that there wasn't a fridge in the room to keep drinks cool....