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「We messaged this property management team from the plane when we learned of the Heathrow fire, informing them we simply could not get to London from CA. As soon as we were told our flight was cancelled, we asked for alternative options. The responses we received were automated, impersonal, and didn’t address our concerns. The company refused to offer a credit, a portion of the payment back, or any other type of compensation for a situation that was beyond our control. We continued to pursue...

「Pros: Its sparkling clean and well set up for guests Cons: You can hear the constant train, the garden has broken cement and no rails on the steps and is quite dangerous. This combined with an active wasp nest prevented us from using the garden. As photo 15 demonstrates- you cannot walk around the bed in the smaller room so one person must roll over the other person. You will be REQUIRED to meet the assistant upon check-in and allow them to photograph your passport. Under "policies" the...