ロイヤル アカデミー オブ アーツ ツアーとアクティビティ

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.

It was clean and employees were well trained to provide quality of service. The location itself was great as it was close to the City of LDN and subway station. I would stay here when I visit LDN next time.