Find Resorts & Hotels with Spas in Marrakesh-Tensift-El Haouz

"Clean room"

"Very clean but some construction work was going on receptionist Sara and Fatimazara was very helpful and friendly breakfast was great and Nawal who took care of us was brilliant and the supervisor Hamza made sure we were locked after very well TV channels need improvement we will definitely go back "

"All is good. Good stay. Decent all inclusive. Good price/money ratio. "

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"Confusing checkin experience and dining. Food was not great and main pool was broken and closed, which was a bummer since we booked it exclusively for a spot to swim. Disappointing."

"It was cold outside "

"Excellent RIad and well situated within a close distance to the souls but far away to not hear any noise. Staff very helpful and friendly. Highly recommend the hammam and massage. Would love to return "

"One of the best hotels in the world "

"Good family hotel : spent 6 days there with my family (8 & 11 YO kids) and we had fun. Food was great and the shuttle to Marrakesh a great bonus. I would recommend it for sure . "