Find hotels in Heritage Downtown from ￥11,334

"This is a Pet Friendly hotel, it has a "pet side" and a "non pet side" in my reservation I asked for "non pet side" as I was not bringing one. When I got there he claimed the hotel was fully booked and had no other choice but to put me in the "pet side". I said "OK as long as it's clean and quiet", the contract I signed noted that people with pets were responsible to keep them quiet or be faced with charges that the hotel would have to credit their other guests for the inconvenience of an annoying pet. I went and napped after a long day and realized the dog next door was locked in the bathroom where its tail kept banging against the wall or tub and it kept barking, I complained at the desk, and went for dinner. Upon my return the dog was still doing it, so I called the desk, they went and spoke to the other guest and when done the guest proceeded to bang on the shared wall of our rooms. An hour later the dog started again and I again called the desk to no avail. Next morning the clerk promised that he'd get his manager to call and suggested they'd offer a credit. we are now (6) days later and no call and no credit."

"Staff were very friendly and helpful. We had a ground floor pet friendly unit which made taking our dog for a walk very easy. We faced the lake so had a nice view and it was very quiet. "

"The staff was helpful and the room was very clean and quiet"

"This Hotel was clean and the staff was friendly. the restaurant downstairs (not affiliated) was terrific too :) The front counter staff person was super friendly and helpful and the room was quite new, I had some trouble getting the TV going but I attribute that to my age ;) LOL The free & secured underground parking was also a plus "

"Beautiful harbor view, friendly and knowledgeable staff"

"The good: The staff was super friendly and helpful. The bed was comfy though the bedding was super thin and threadbare. The bad: the room was not clean. There was hair, dried soap drips and a ring in the bathtub, the tv screen was smeared with some kind of grease and the floors were gritty. The ugly: the mattress slid off the frame when we put my small suitcase on it, requiring us to pull the bed away from the wall to put it all back together. The wall behibd/under the headboard was DISGUSTING. There was a long hole in the wall where there should have been baseboard, and the stuff in that hole was the stuff nightmares are made of. 😳 "

"We had a great stay. Beds were comfy. Hotel is older but clean, very cozy. "

"They were exceptionally vlean and the staff can be forgiving if you are not out immediately but they still will encourage and have you leave if you stay to long great customer service "

"Great place to stay!"