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"We forgot our passports and cash in the safe after checking out. The hotel kindly sent them to our next destination. We had an excellent experience at the onsen and with the dining."

"Clean room, good food, good service."

"Clean room, excellent breakfast "

"Parking was easy for this place. It was located in a very strategic location in lake Toya. The room was superb with a private onsen that overlooks the lake. Food was also great with a wide selection of cuisine. Highly recommend this place!"

"Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again. "

"Ideal base for skiing in Grand Hirafu, with ski in/ski out access to the Ace Family Lift and location is walkable to a good variety of food, shopping and ski hire options, as well as the King Gondola and Hirafu Welcome Centre. Staff were friendly and helpful, and buffet breakfast hit the spot each morning. Onsen was lovely after a day on the slopes too! We loved the view from our room, watching people ski down the Family Run. Would stay again and highly recommend. "

"Best outdoor onsen experience! The buffet is amazing as well. Highly recommended for those who could arrive by car. "

"The service and accmon"

"Environment is outstanding and front desk staff were very friendly. Well located property with free parking. Offers indoor and outdoor Onsens. Free popsicle sticks, yogurt drink, and Soba at night."