This was my 10th time to the Island and my 3rd time staying at the Reef Residences complex. I visit to scuba dive and enjoy all that Cozumel has to offer. I wanted someone to join me this time so they could learn to dive, and this unit was available and what I wanted, so I booked it.
Let me start by saying that it's clear the owners take pride in this unit and want to make the stay as great as possible. I would not hesitate to book it again.
Alex, the property manager, stopped by on the first evening and ensured we knew how to use everything and that we had all we needed. He actually recognized me from previous trips and when he knew I was familiar with the island, he left us to have a quiet evening.
The condo is well-stocked with all the basics one would need for a week stay, from towels and blankets and linens, to all that is included in the kitchen area to prepare your meals and snacks. The kitchen appliances seem pretty new and once you do translation and understand the symbols, they work great.
The unit has a brand new, very comfortable bed, and recently the Internet service / speed was upgraded and DirecTV Now, with HBO, is available via an Apple TV.
I did have one issue at the end that spoiled the last day. Apparently, the washing machine has problems sometimes. Alex showed me how to use it, and previously in the week I had run a load just fine. But on the last day, after I loaded my clothes in and they had soap all over them, the washer wouldn’t start. I did everything possible to get it to start over the course of a few hours, including downloading the manual from the Internet (!) to make sure I was using it correctly. With clothes in it, it just wouldn’t start. I had to resort to standing in a cold shower and manually washing my clothes to get the soap out. When Alex came by again the next day right before I left, I went over it with him. It did start then in front of him – but only when it was empty! Hand washing my clothes wasn’t how I intended to finish my trip and it made for a less than stellar evening.
Overall this is a great unit and if a ‘take care of yourself condo’ is what you are looking for in Cozumel (as opposed to a hotel, all-inclusive type place), I highly recommend it.