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"The hotel itself is excellent! We loved our stay. It’s perfect if you’re looking for a relaxing stay surrounded by natural beauty. Only downside is there aren’t many amenities within walking distance besides a little tourist area. There is easy access to the local bus if you don’t mind spending 30 minutes going into town. "

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"The rooms were very clean spacious."

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!"

"They were able to accommodate a last minute booking. Rooms were large for Japanese standard and the free breakfast was better than some we've paid for (eggs, ham, curry, soup, drinks). Would stay here again."

"Requested a toddler bed as advertised as free when I booked the room. It wasn’t provided and when I asked for it I was told that it would be an additional ¥8990. Pool advertised is also a hefty additional charge"

"It is a really excellent hotel with wonderful staff. The room was very good."