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"The check-in was paifully slow, not enough agents, and the ones there appeared to be taking excessive amount of time checking customers in."

"Wonderful "

"I found the hotel to be in an excellent location i.e. walkable to many attractions. Transportation and eating options are also close by. The staff is friendly and accommodating. The only negative worth mentioning would be the security staff. When returning to the hotel in the early evening, security staff members are inside the doors where they are unfriendly and look at you as something other than valued guests. They alone will cause me to pause before selecting this hotel on a return visit to London."

"Great location"

"Great location. Excellent check in experience but receptionist on checkout was not friendly. Bed comfortable. However, the room was very dark and very basic with ill fitting shower curtain and no drawer space. No wardrobe - just a rack with coat hangers. Internet connection very poor which also affected tv functionality."

"Really cool hotel with an amazing location. Great fun to walk along the Thames. Near the train. Walkable to the Globe Theatre which we really enjoyed. The bar has a cool vibe and great bites to eat. "

"Great staff, doors arnt very sound proof"

"Found a bedbug in our room on 5th day of our stay. My wife and I were very upset but the hotel general manager was only interested making excuses rather than comforting us. She also implied that we brought the bedbugs with us. We weren't offered another room as we might spread them but we were welcome to move to another hotel, they told us. This was quite late at night and we wanted our clothes washed before packing so we had to stay that night after getting the bed vacuumed. We were so distraught and disappointed that we decided to pack up and come back home. I highly doubt we will ever go back to London again. We had such a high expectation for this trip. They have only refunded for the nights we have not stayed and pointed out that it was a non-refundable booking as if leaving early was our fault. Unbelievable. "

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