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"The theirs bed (not requested) was awkwardly placed I kicked it nearly every time. The Beds and duvets were too short.. and too narrow… I needed two duvets to cover my body. I am 6’ not 7’! I did not like being charged a Service Charge after ordering food in the Green Bar This is not acceptable practice. No toilets in the Lobby atea is ridiculous. In my room the AC (which was noisy) stopped working cold after the second night"

"We have had an excellent stay at the Park Plaza Westminster, from check in to departure. The staff couldn’t be more helpful and polite. Really couldn’t recommend this hotel enough. Great location, very close to Waterloo and transport links. We didn’t use the pool or spa but will definitely return to do so!"

"Room was noisy and very light all night, there was no ability to shut off the bathroom and no blinds in the bathroom to keep out the light and noise."

"Only there for the weekend but super helpful staff who were aĺl keen to help, clean room prepared with thought, range of dining options and they're genuinely dog friendly. Which was the most important thing for me! "

"Very nice room and hotel. Great location next to Kensington Palace, with a lot of dining options within walking distance."

"Wonderful location "

"I had a fantastic stay and couldn’t recommend this hotel more highly. From the moment I arrived, the staff were warm, welcoming, and incredibly attentive, making me feel right at home. The room was spotless, beautifully presented, and very comfortable, with everything I needed for a relaxing stay. The facilities were excellent, and it was clear that great care is taken in maintaining high standards throughout the hotel. The location was also perfect, making it easy to get around and explore the area. Overall, it was a wonderful experience, and I would absolutely stay here again."

"Very comfortable room and the view is one of the best in London. We had a great breakfast too. Highly recommended."