People's Story Museum

I did try to text directly, but received no acknowledgement, so posting this here. This is an Inn ( rooms above the pub). I did not receive any communication regarding the check in , until i got there and couldn't get in. The bar lady had to ring them to send it to me- so really bad communication. There was several issues with the room. The major one is that the shower drain was completely blocked. I would allow for around 1 min.shower before flooding the floor. Black mould has been there for a while due to this issue, The TV controll doesn't operate the TV. Some of the lights (or bulbs) don't work. In the listing there is a gift mentioned, but there was no gift. ( Unless it was a kettle and tea bags)? The walls are paper thin- i could here every word in the next room. Not only i could not have a proper shower, but i didn't sleep well either.

The hotel is in a wonderful location. Beds are comfortable, the shower works wonderfully and the room was welcoming and well laid out. The lobby, however is moody and dark, with heavy imposing curtain shutting out the world’s you walk in. The morning male front desk employees were very helpful and kind. A stark contrast to the side-eye given by one of the ladies the previous evening when we inquired about the airport shuttle and her female colleague attempted to be hospitable and help us. She immediately shut her down, stating “no driver.” (This was the same reception we received when we messaged from the airport requesting a shuttle). For a hotel that advertises a free shuttle service to and from the airport, we were not able to use it once. This is not great marketing on the part of this hotel. A person who has reserved a room should not have to also “reserve” airport shuttle service (other hotels that advertise this have it available immediately). Shout out to the young man in the morning who helped us get a taxi immediately, however, when our Uber cancelled.

Had a lovely spacious family room. Lovely well kept grounds and courtyard. Some areas of the hotel a little tired but appreciate it must be hard to maintain such old buildings. Spa staff could've been more helpful but reception staff were very helpful.