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"Great"

"It’s just a really great experience staying at this hotel. They have thought of a lot of little extras from free ice cream at the reception. Welcome drinks. Someone takes you to your room and shows you around. The gardens are beautiful. The buffet was delicious. And the Onsen room was.fantastic. "

"Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much! "

"Great experience. Could have had some other options for their “welcome invite” besides just tea and coffee. "

"Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine."

"Really enjoyed your hotel. Amenities were great. Food was great. Staff was helpful especially with the language barrier between us. They really did great."

"Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together. "