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"Great staff! Thank you Chikako San for your great hospitality!!"

"The staff was exceptional from the shuttle drivers to the front desk staff. The proximity to the cable car was also great as there was convenient access to the amazing gondola (they call it the “ropeway”). "

"I stayed with my two kids 9 and 13 and they loved it. Amazing place with lovely people that staff it, we enjoyed being able to book the private onsen for half hour on the first night and although we couldn’t book it for the second (no times suitable as we had a early morning check out) we got to try their public onsen which was great too. The food is fabulous if you are up for trying different things but I would say it’s a lot of food so don’t eat too much for lunch! Both my kids have peanut...

"Beautifully appointed. Peaceful. Traditional attire . Fantastic Onsen Spa and Jacuzzi. Great set timed dining."

"It had its own onsen and offred private dining. They had a buffet breakfast.. japanese and continental."

"The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were...