Top Custom House Hotels

ExCeL London is an exhibition and international convention centre in the Custom House area of Newham, East London. It is situated on a 100-acre site on the northern quay of the Royal Victoria Dock

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Compare popular hotels in Custom House

Property	Star rating	Guest rating
Aloft by Marriott London Excel	4.0 star property	9.0 Wonderful 1,013 reviews	View
Moxy London Excel	3.5 star property	8.8 Excellent 1,003 reviews	View
DoubleTree by Hilton Hotel London ExCel	4.0 star property	8.6 Excellent 1,013 reviews	View
Holiday Inn Express London - ExCeL by IHG	3.0 star property	8.6 Excellent 1,004 reviews	View
Hampton by Hilton London Excel	3.5 star property	8.6 Excellent 1,004 reviews	View

Where to stay in Custom House

Find the best Custom House areas and neighborhoods for the activities you enjoy most.

London City Centre

Iconic landmarks, a world-famous theater district, lively nightlife zones and superb shopping and art museums await in the heart of England’s capital city.

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Covent Garden

Discover a lively district with the Royal Opera House, street performances, and shopping at Apple Market. Explore historical sites like Theatre Royal Drury Lane and dine at renowned international restaurants.

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City of Westminster

Home to iconic landmarks like Buckingham Palace and Westminster Abbey, this bustling borough offers world-class shopping on Oxford Street and Regent Street, as well as vibrant nightlife in Soho. With 27 Underground stations, it's well-connected and walkable for residents and visitors alike.

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City of London one of the leading centres of global finance.

The City of London

The financial hub and ancient center of London, this area boasts historic sites like St Paul's Cathedral and Tower of London, and its iconinc bridges, including Millennium Bridge and Tower Bridge, make exploration easy.

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Soho

Soak up the energy of Soho, where buzzing nightlife, LGBTQ+ pride and star-studded premieres bring the streets to life.

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Top Custom House Hotel Reviews

Park Plaza London Riverbank

10/10 Excellent

"Awesome property with easy access to popular attractions, room was spacious and bathroom had all the features"

Zedwell Piccadilly Circus

6/10 Okay

"The room did what it needed to do for the most part, very spacious despite size. The only couple of issues were that the shower was making a weird gurgly noise pretty much all night, making sleep difficult and I found there was a not pleasant drainage smell to the room, though subtle but was still aware."

Hotel Riu Plaza London The Westminster

6/10 Okay

"The breakfast selection is super. Well done! The parking facilities are on site - which is great for central London. However the hotel is impersonal, very busy and quite a stressful experience. I didn't like the dark decor on the floors - feels quite ominous! We were on the 5th floor in a Deluxe Queen room. The room was disappointing cramped and a very strange layout; with the hand basin in the lobby of the room. The shower and separate WC are really cramped and the dark walls and floor add to the claustrophobic feeling. Also not clean - mould on ceiling and dusty crevices in wardrobe area. Not a room you can relax in at all. We stayed one night and it was sufficent for our purpose."

Hotel Riu Plaza London Victoria

6/10 Okay

"We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged."

Point A London Kings Cross - St Pancras

6/10 Okay

"Was traveling with a friend and we both booked rooms without windows. My room was considerably smaller than hers; like so small, that if my suitcase was open on the floor, there was no walkway to the door. A windowless room is fine if you are just staying a night or two, but if you are staying more, it will feel a little like a dungeon (we stayed 4 nights). The shower door really should have been mounted on the other side. If you are in a larger body, you’d never make the small gap to get into the shower because the sink stuck out in front of the shower entrance. The air conditioning was a nice relief as we were there during a heat wave, which was probably the only saving grace. There is weird “mood lighting” that it took me forever to figure out how to turn off and I had to turn it off every night. Everything costs extra. You want to check in early, that’s £15. You want to store your bags, that’s £3 per bag. I didn’t bother with breakfast. Also, the main elevators are wildly small. There is a larger elevator in another hall that is best to take luggage in."

Frequently asked questions

What's it like in Custom House?

Travelers will be sure to find plenty to entertain them in London's Custom House neighborhood. Looking for sights you might find in a travel guide about Custom House? Consider a visit to ExCeL Exhibition Centre while you're in the neighborhood.

Where is the best place to stay in Custom House?

Based on Expedia customer reviews, Aloft London Excel is the highest ranked property in Custom House. This hotel is a short 2-minute walk from ExCeL Exhibition Centre, and it offers a restaurant and an indoor pool. Other top choices in the neighborhood include Moxy London Excel and Holiday Inn Express London - ExCeL by IHG.

How many hotels will I be able to find in Custom House?

If you're searching for places to stay in London, Expedia has something to meet your needs with 71 Custom House hotels and other accommodations to choose from.

If I need to cancel my hotel reservation in Custom House, will I receive a refund?

Yes, you'll find most room reservations are refundable provided that you cancel prior to the accommodation's cancellation deadline, which is usually within 24-48 hours of the scheduled arrival. If you have a non-refundable reservation, you might still have the option to cancel and be given a refund within a 24-hour period of your booking. Add your dates and click on "Search", then you can use the "fully refundable" filter to get the best deals available in Custom House.

Where can I learn more about changing or cancelling my trip to Custom House?

To find more details about picking new dates or cancelling your trip to Custom House, head over to our customer service page.

What can I see and do in this London neighborhood?

ExCeL Exhibition Centre, Royal Victoria Bridge, and ExCel are just a few attractions to check out in Custom House. A visit to Silverworks Island is also worth the trip while you're discovering the neighborhood. The Arena, Newham Leisure Centre, and One Life @ Silverworks Island are just a few of the places to visit in and around Custom House. ISKCON Bhaktivedanta Manor and Brick Lane Music Hall are also worth a visit when you're out sightseeing in London.

How can I get around Custom House and the greater London area?

If you want to see more of the city, Prince Regent Station is the closest metro stop. Others nearby include Custom House Station and Royal Albert Station.

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Our top choices for Custom House hotels

Holiday Inn Express London - ExCeL by IHG

Hampton by Hilton London Excel

DoubleTree by Hilton Hotel London ExCel

Fox Connaught

Aloft by Marriott London Excel

Moxy London Excel

Premier Inn London Docklands - Excel

Prince Regent Hotel Excel London

Park Plaza London Westminster Bridge

The Tower Hotel, by Thistle

The May Fair, A Radisson Collection Hotel, Mayfair London

The Langham, London

St. James' Court, A Taj Hotel, London

Corinthia London

The Rubens at the Palace

St. Ermins Hotel, Autograph Collection

Hyatt Regency London The Churchill

Park Plaza London Riverbank

Park Plaza County Hall London

The Royal Horseguards, London

Compare popular hotels in Custom House

Where to stay in Custom House

London City Centre

Covent Garden

City of Westminster

The City of London

Soho

Top Custom House Hotel Reviews

Park Plaza London Riverbank

Frequently asked questions

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