Bad start..great ending
4 / 5 Good
I was moved to the Bond Street Radisson and promised a room upgrade. Come to check in only to be told no upgrade but they gave a free breakfast instead. To late to cancel at that stage, I should have been given the choice because I could have always of got a breakfast but couldn’t change the size of the bed which was tiny along with the room. They did upgrade me but only after two nights when the room became available, I felt cheated because I agreed to the hotel change based on the information given so dissatisfied that I didn’t get what was promised. However saying all that the breakfast was good, the staff especially in the bar and restaurant where exceptional and apart from the initial disappointment enjoyed my stay. The location is really central with the underground just across the road.
Radisson Blu Edwardian New Providence Wharf Hotel, London
A verified traveler stayed at Radisson Blu Edwardian New Providence Wharf Hotel, London
Posted 5 months ago