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Crowne Plaza London - Docklands by IHG

4.0 star property
Riverside relaxation awaits at this Thames-side retreat where travelers can enjoy a massage, take a dip in the indoor pool, and prepare for London adventures

Choose dates to view prices

Crowne Plaza London - Docklands offers a peaceful Thames view near O2 Arena. Guests love the attentive staff, dry cleaning services, and Rinu spa. The indoor pool is perfect for recharging after exploring, and free WiFi keeps everyone connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
The current price is ￥16,895
￥20,274 total
includes taxes & fees
May 25 - May 26

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

9.0 out of 10
Wonderful
(21 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Located in Docklands, a neighborhood in London, Crowne Plaza London - Docklands by IHG is near the airport and on the waterfront. Westfield Stratford City and Liverpool Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit London Eye and ZSL London Zoo. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or The Arena. Looking to get your feet wet? Windsurfing and sailing adventures can be found near the property. Visit our London travel guide
Map
E16 1AL, England, London, Western Gateway, Royal Victoria Dock

What's nearby

  • IFS Cloud Royal Docks Station
    IFS Cloud Royal Docks Station
    3 min walk - 0.3 km
  • ExCeL London is an exhibition and international convention centre in the Custom House area of Newham, East London. It is situated on a 100-acre site on the northern quay of the Royal Victoria Dock
    ExCeL Exhibition Centre
    4 min walk - 0.4 km
  • The Crystal
    4 min walk - 0.4 km
  • Dock Beach
    6 min walk - 0.5 km
  • Royal Victoria Bridge
    6 min walk - 0.5 km

Getting around

  • Royal Victoria DLR Station
    3 min walk
  • West Ham Station
    5 min drive
  • London City Airport (LCY)
    12 min drive

Restaurants

  • Subway
    9 min walk
  • Sandwich & Co.
    5 min walk
  • Costa Coffee
    6 min walk
  • Starbucks
    6 min walk
  • Warehouse K
    3 min walk

About this property

Crowne Plaza London - Docklands by IHG

  • Upscale hotel near ExCeL Exhibition Centre
  • Near The Arena, Crowne Plaza London - Docklands by IHG provides dry cleaning/laundry services, a bar, and a gym. Treat yourself to a massage at Rinu, the onsite spa. Free in-room WiFi is available to all guests, along with a business center and a steam room.
  • You'll also enjoy perks such as:
    • An indoor pool
    • Full breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Babysitting (surcharge), tour/ticket assistance, and a banquet hall
    • 1 meeting room, an elevator, and luggage storage
    • Guest reviews say great things about the breakfast, helpful staff, and location
  • Room features
  • All 210 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
  • More amenities include:
    • Hypo-allergenic bedding and free cribs/infant beds
    • Bathrooms with shower/tub combinations and hair dryers
    • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for GBP 30.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on May 25, 2026 start from ￥16,895, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza London - Docklands by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands by IHG?

Check-out is at 11 AM.

Where is Crowne Plaza London - Docklands by IHG located?

Located in Docklands, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3.1 km) from The Arena. Thames River and ABBA Arena are also within 3 mi (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 559 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 82 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

Reviews

Verified

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities
Staff at reception were lovely on checking in and checking out.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for going to a concert at O2 ! Room upgraded which was fab. Breakfast was great. Good selection still at 10am and refilling with freshly cooked food. Leisure facilities great. Enjoyed our stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Hanif

Liked: Cleanliness, amenities, property conditions & facilities
Friendly smiling staff who always asked if I needed anything and if all was ok. Lovely atmosphere and aesthetic look of hotel.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Lovely room, good location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Aubrey

Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel and room. Had an amazing view of the river and transportation was just a short walk away. Will be staying here again
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Staff were excellent and helpful
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shek

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities
Brilliant room and great location for work
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities
Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service
Staff really attentive and courteous
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Room was clean, towels topped up and spacious for 2 adults and 2 children
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotell

Greate place, big and nice rooms. !
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member on check in was lovely and very helpful
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Irodakhon

Liked: Cleanliness, staff & service, amenities
Staff was good, breakfasts were amazing
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Smart hotel and great location for Excel and close to Elizabeth Line for swift travel into centre. Great facilities and comfortable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel ticked all of the boxes. Very clean, beds comfy and good breakfast. Staff were helpful and friendly. I would stay here again.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Abi

Liked: Cleanliness, staff & service, amenities
Lovely room, great facillities but overall the staff were the highlight. They were dantastic with the children friendly and had made a great effort with Halloween activites.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sathish

Liked: Cleanliness, amenities, property conditions & facilities
The majority of the staff were excellent .. there's always that one, right?
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, helpful staff Comfy bed & lovely pool
Stayed 1 night in May 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness
Disliked: Amenities
The cleaning staff Oww that lady was so nice l forgot her name such a lovely lady
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

We had a fabulous stay, hotel was spotless, breakfast was amazing but more importantly was the attitude of the staff, they were friendly, helpful and extremely attentive to your every need. Location was great and very close to a couple of underground stops. We would highly recommend this hotel and look forward to going back in the future.
Stayed 4 nights in Aug 2025