Location and proximity to the station. Quiet part of town
Hotel was clean, room was small but that’s expected for Japan & it was nice & well designed. Staff was helpful & checked me in early so I could get some rest after a long flight.
Hotel Niwa was lovely: modern, functional with a slight Japanese design aesthetic. Really well-located for my purposes. One major criticism though. When I went to checkout, they had already put the payment on my credit card - without asking me at any time. I was intending to pay cash (much cheaper ...
Great location near metro station.
Excellent hotel with impeccable service. Would stay there again. The views from the balcony of the Imperial Grounds were priceless
The location is superb, the station gate is right in front of the hotel’s side door. The interior of the hotel is luxurious and spacious. I just love everything about the Tokyo Station Hotel.
To access shopping, eating etc. is wonderful. I love this hotel for everything,
The staff was great. They helped us decide on a restaurant and helped us arrange for airport transportation.
Liked : deodrant spray equipped in the room. Didn't like : A discount coupon for restaurants in general taken away by the dinner restaurant. I would’ve used it again at a bakery in the following morning.
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