「Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited」
「Fantastic location and easy to find. Great service that allowed late check in via key lock.
Comfortable room with lots of electricity plug in points for charging phones, computers etc which is a pleasing change.
Lovely large shower with powerful rain hail.
Room was immaculately clean
Excellent all around, definatly recommend and will use again 」
「It was amazing, great relaxed breakfast, fantastically comfortable beds, clean and cozy. We’ve actually extended our stay by a night as we’ve had such a nice stay.」
「Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all...
「Our check in was really easy and the staff were very welcoming. Our room was spacious, clean and comfortable. It was really helpful being able to use the carpark before and after our check-in and check out times.」
「Our favourite hotel when staying in Chester for all the reasons we’ve highlighted.
Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble!
We will see you again soon - thank you all!」
「Highly recommend, unique rooms and brilliant staff, in the heart of Chester! Got upgraded to the Secret Garden and it was great! Stayed before in the Safari room which has its own jacuzzi bathtub which was brilliant! This time opted for another room as it safari was booked, but the upgrade was great! Staff very friendly and brilliant! Cannot complain in the slightest! Can’t wait to go again! 」
