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"Lovely stay and great staff, we had one of the suites which didn’t disappoint! The only complaints I would have is the spa jacuzzi out of use and very tough sleeping pillows! "

"The hotel was lovely friendly staff, great location and looking over the canal. Breakfast great, good value for money. Rooms were a little tired and a few cobwebs but it was mostly very clean. "

"Was great x"

"I thoroughly enjoyed my stay here- my executive room was both spacious and comfortable. The bed was amazingly comfortable and large and the bedding was beautiful too. Decor is pleasing and warm and the room was well equipped. The bathroom had a bath with shower over it - water was very warm and instant and Elemis toiletries were a treat. Check-in was fast and professional and my bag arrived at my room within 2 minutes. I was on the first floor near the spa - there was no view to speak of but that didn't bother me. There is a sort of small vestibule area between the main room door and bedroom door that alleviates any hallway noise. I always think it's the staff that make hotels good or bad- and the staff here were all without exception, exceptional. All so professional, polite and pleasant. A very enjoyable stay."

"Lovely stay friendly staff"

"Worked for us on our way to south Wales lovely clean hotel "

"Clean and spatious room, convenient location"

"We came to visit Chester and the Hotel Manager- didn’t catch his name sorry but he welcomed us with warmth and made our stay special, checking with us whether everything was alright with our stay, he had some veggie sausages especially made for us for breakfast, The place is very convenient if you are visiting Chester, short drive into the city. We did the City Walls as suggested by the Manager, which covered pretty much the city followed by beautiful scenery. "

"room could’ve been cleaner. cobwebs and genes wear and tear. also rang the bell at the desk to ask about dinner after check in and nobody came. so wasn’t very attentive "