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"We stayed in a master suite for one night. Overall, the room was nice and we were happy with this. However, in the morning we noticed the shower was broken, so we could not change the temperature and it was stuck on boiling. We let reception know who didn’t seem too bothered as we were leaving. The pool area was tired and there was a large amount of grit gathering in the corners of it which was off putting. The toilet area in the changing rooms was also extremely unhygienic. We decided to stay in the hotel for the evening as it was advertised as having two bars, one of which shut at 11, the other shut at 12. We went down at 9:15 to one being closed already and the other shut at 10:15. We would have gone out if we had have known they don’t stay open until advertised times. Finally, the floorboards above us wouldn’t stop creaking, so we were up from 6:30. Would make sure to pack some earplugs, I understand it is an older building but as a deep sleeper, wasn’t expecting to be woken up. Overall hotel looks lovely and the room was pleasant however a couple of things were disappointing. "

"breakfast good if you wanted traditional cooked breakfast not a good selection if not wanting cooked eg no ham cheese, limited fruit tinned peaches and grapefruit fresh apple and oranges "

"Best rooms I’ve stayed in for a long time"

"The hotel was dirty and old, they have drinks and snacks in the minibar fridge in room but no prices so you dont know how much it coast. The is a tv I want to log in to Netflix account or any other apps like YouTube did not work. The pool is always full because they do swimming classes for kids who are not guest of the hotel, everyday for 3/4 hours so you walk all the way to the pool from the other side of the hotel to be told is full and they don’t say come back in 30 mins they say nothing if you ask when should I come back the staff say I don’t know, I’m a paying guest I stayed here so I can use the pool but I can not use it when I want. The pool changing rooms are dirty with cloths or towels on floor no staff about to clean or 1 person at reception , pool is full even before u go to the pool outside the door the is a yellow floor sig saying pool full. So the expect you to walk back 20 mins letter to find out if the is space and if not walk back again I came here to relax. Do not stay here is the worse hotel I stayed in. "

"Nice hotel. Good location. Easy to get to town centre. Was local to a concert venue we were attending. Good food. Good bar"

"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."

"Booked a double room for 2 nights with pull out bed for my son - his bed wasn’t made up when we arrived - check in staff were rude and disinterested. Walls very thin, reception areas and restaurant nice, first floor, our room and pool area and changing rooms shabby and in desperate need of a deep clean, lick of paint / update. Service slow and ineffectual on several occasions. Several time staff just weren’t there. Surprise £34 charge to park the car in the hotel’s own carpark for two nights (wasn’t outlined on the booking site or confirmation) All in all an overpriced, 2.5 star-ish experience. Bizarre for a crowne plaza / IHG hotel where I’ve usually had decent experiences. "

"Very pleased with our stay’ Room wonderful Staff most obliging Only problem was the bar was not open which was disappointing."

"Staff were really helpful and the apartment was clean on arrival"