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Cancun International by ZEIVA

3.0 star property
Hotel with free breakfast, near Plaza 28

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Photo gallery for Cancun International by ZEIVA

Superior Room | 1 bedroom, in-room safe, desk, laptop workspace
Restaurant
Junior Room | 1 bedroom, in-room safe, desk, laptop workspace
Exterior
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | 1 bedroom, in-room safe, desk, laptop workspace

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Suite, Balcony, City View

Premium Suite, Balcony, City View | 1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Junior Room

Junior Room | 1 bedroom, in-room safe, desk, laptop workspace

Junior Room

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

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About the neighborhood

Map
77500, QROO, Cancun, 6 Gladiolas

What's nearby

  • Las Palapas Park - 1 min walk - 0.0 km
  • Benito Juarez Municipal Building - 5 min walk - 0.4 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Plaza Las Americas - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬3 min walk
  • ‪Black Café - ‬4 min walk
  • ‪Pescaditos - ‬5 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪El Crustáceo Cascarudo - ‬3 min walk

About this property

Cancun International by ZEIVA

Hotel near Plaza 28
At Cancun International by ZEIVA, you can look forward to free continental breakfast, a free daily manager's reception, and a coffee shop/cafe. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk
Room features
All guestrooms at Cancun International by ZEIVA have thoughtful touches such as laptop-compatible safes and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch Smart TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, balconies, and ceiling fans

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
24-hour pool access

Property is also known as

Deluxe Cancun Suites
Cancun By Zeiva Cancun
Cancun International by ZEIVA Hotel
Cancun International by ZEIVA Cancun
Cancun International by ZEIVA Hotel Cancun

Frequently asked questions

Does Cancun International by ZEIVA have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Cancun International by ZEIVA pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun International by ZEIVA?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Cancun International by ZEIVA?

Check-in start time: 3:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cancun International by ZEIVA?

Check-out is at noon.

Where is Cancun International by ZEIVA located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Las Palapas Park and Plaza 28. Benito Juarez Municipal Building and Ceviche Square are also within 10 minutes.

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Cancun International by ZEIVA Reviews

Reviews

6.6
Rating 10 - Excellent. 8 out of 29 reviews
Rating 8 - Good. 6 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 3 out of 29 reviews
Rating 2 - Terrible. 6 out of 29 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ambar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things nearby, like ADO bus station if you’re going to other places. Many restaurants to eat, but we also liked to eat at the hotel. You have to be patient but the food and service is worth it. Everything is clean at the hotel and the architecture is what we liked the most.
Stayed 6 nights in Dec 2024

8/10 Good

Daryl

Overall, pretty good, excellent location, average unit somewhat basic but pretty good for the price in the area. They need to get their Wi-Fi issue addressed though, two days with no Wi-Fi is pretty stupid. Modern city like this, get it fixed.
Stayed 1 night in Dec 2024

8/10 Good

Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old but very well kept it had very unique doors They had lots of common areas for people to gather outside the room My initial booking was for 4 adults and 2 children the Expedia system put us into a room with 1 double bed when originally it showed a 2 room suite to sleep 8 The front desk person was very rude at first but finally seen it was not my fault and we found a solution but had to pay 3 times more but it worked everyone was happy
Stayed 2 nights in Jan 2025

6/10 Okay

Diane

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
An authentic and friendly experience in the heart of Cancun. The staff was accommodating and friendly. Very helpful in terms of local recommendations. Cold water showers most of the time and had to ask for toilet paper every day. Not as thorough a cleaning and some maintenance issues. Pool was good. Complimentary “Continental breakfast” consisted of one cold piece of toast and approx 1/4 sliced oxidized apple. The good with the bad, but overall very much worth the price.
Stayed 7 nights in Jan 2025

6/10 Okay

Giovanni

Liked: Cleanliness, property conditions & facilities
La propiedad es muy buena y la ubicacion bien centrica, Pero separe la habtacion por $86 dolares por Expedia con impuestos y no honraron el precio me cobraron $106 en el Hotel lo cual considero injusto.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gisebel da Silva Santos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado e super confortável, Apenas um ponto de atenção para reserva com café da manhã, no hotel fomos informados que seria com café da manhã seria simples com apenas café, fruta e um pão torrado, apenas tomar cuidado ao reservar com café da manhã incluso, pois não oferece um serviço completo e não compensa o valor pago.
Stayed 4 nights in Mar 2025

4/10 Poor

Bernardo ismael

Disliked: Cleanliness, staff & service, amenities
Me cobraron más q lo me puso expedia
Stayed 3 nights in Feb 2025

2/10 Terrible

Brian

Stayed 3 nights in Feb 2025

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Excelente!

Muy buena ubicación, para un viaje en pareja o para ir a dormir, muy excelente a unos metros del parque las palapas, y sobre todo a un excelente precio, muy limpio y nuevo, nos encantó el balcón en la habitación
Stayed 4 nights in Jan 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inoubliable

Séjour agréable, service impeccable et propreté irréprochable...
Stayed 3 nights in Jan 2025

10/10 Excellent

Brayan

Stayed 7 nights in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vraiment super propre!!
Stayed 2 nights in Jan 2025

4/10 Poor

Dougal

Stayed 17 nights in Dec 2024

2/10 Terrible

Carolina

Liked: Cleanliness
Disliked: Staff & service
Muy mal. No respetaron mi reservación solo me reservaron una de dos habitaciones y no respetaron el precio . Me lo dieron mucho más caro .
Stayed 1 night in Dec 2024

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Étonnant

Agréable, serviable et à l'écoute. Je recommande pour un court ou long séjour...
Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Leider nicht weiterzuempfehlen

Die Hotelzimmer sind hübsch, aber sehr alt eingerichtet. Der Duschkopf hat leider nicht selbst gehalten. Insgesamt ist das Hotel sehr hellhörig und auch im Treppenhaus hat man ALLE Geräusche gehört. Es gibt einen Aufzug, oder das Treppenhaus. Die Zimmer waren von der Größe sehr gut. Es ist überall sehr hellhörig. Die Türen sind nicht gedämmt, sodass man alle Geräusche vom Treppenhaus wahrnimmt - egal zu welcher Uhrzeit! Leider gibt es keinen Föhn. Das heißt man muss mit nassen Haaren ins Bett. Ich hatte mit Frühstück gebucht und das Frühstück bestand aus: 1 Tasse Kaffee 1 heller Toast 1 x Butter 1 x Erdbeermarmelade 5 dünne Scheiben Melone Frühstück kann man das nicht nennen. Leider (außer Tee oder Kaffee) keine Auswahlmöglichkeiten und auch keine Alternative zur süßen Marmelade (z.B. Wurst oder Käse). Kein Brot, oder Croissants oder Müsli. Unser Glück, dass wir nur eine Nacht hier waren. Bis um 04:00 Uhr nachts wurde laut Musik gespielt und gefeiert und wir mussten morgens um 06:30 Uhr wieder aufstehen. Wir können dieses Hotel leider nicht weiter empfehlen.
Stayed 1 night in Dec 2024

4/10 Poor

Rosa Angélica

Disliked: Staff & service
Alrededor del hotel había lugares como restaurante, plazas y bares muy agradables
Stayed 1 night in Dec 2024

10/10 Excellent

Deschenes,

Liked: Staff & service, amenities, property conditions & facilities
Pour le prix c’est parfait
Stayed 1 night in Dec 2024

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

gabriela

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2024

6/10 Okay

Kira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Budget-friendly accomodation

We stayed at this hotel for one night during our trip to Cancun. We chose it mainly for its affordable price, but our experience was mixed. On the positive side, the staff were incredibly friendly and helpful, which made our stay feel welcoming. The hotel and our room were clean, and the view of the square from our room was quite nice. However, there were several drawbacks. The furnishings in the room were basic and showing their quality—some pieces were coming apart. The room lacked soundproofing, so noise from the square and surrounding streets was noticeable throughout the night and into the morning, making it difficult to sleep. There were no blackout curtains, which allowed sunlight to stream in early. We had also booked a room that I believed had two king beds, but the one we were given had only one double bed. If bed configuration is important, I’d recommend confirming details directly with the hotel before your arrival. The free breakfast was very basic: black coffee, a couple slices of toast, and a little fruit. Milk for coffee was extra, which felt a bit inconvenient. Overall, this hotel is a decent choice if you’re on a budget and looking for a clean place to stay, but it comes with some trade-offs in terms of comfort and amenities.
Stayed 1 night in Dec 2024

8/10 Good

Christy

Stayed 1 night in Nov 2024

6/10 Okay

PABLO

Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Stayed 6 nights in Dec 2024

2/10 Terrible

MaryAn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La verdad, le pongo esta calificación porque prácticamente nos estaban corriendo del hotel. Les cuento: al llegar al check-in, nos dieron una habitación con una sola cama para 4 personas, según ellos, porque era lo que habíamos reservado. Al expresar nuestra inconformidad, nos la cambiaron, pero al bajar por nuestras maletas nos obligaron a mostrar la reservación. Nos comentaron que si no estaban de acuerdo con el precio, nos podíamos ir, ya que según ellos la app (Expedia) había otorgado un precio muy bajo que no correspondía a sus tarifas. El encargado insistió en tomar mi celular para verificar si lo que decía era cierto. Estábamos tan cansados que decidimos no discutir más y simplemente dormir. Al día siguiente, al bajar al desayuno, nos cobraron por pedir un refill de café, y el desayuno muy basico. Además, nadie nos informó sobre la alberca, y el Internet no funcionaba, lo que hizo que tampoco pudiéramos usar la televisión. Otro problema fue que dejamos la llave desde temprano (10 a.m.) para que limpiaran la habitación, y cuando regresamos a las 5 p.m., nos dijeron que no sabían quiénes éramos y que no tenían nuestra llave. Fue un caos total. El servicio fue pésimo, y los encargados muy déspotas. Deberían recordar que no nos están regalando nada, ¡nosotros pagamos por su servicio! Es una lástima, porque el hotel es hermoso, pero su personal arruina toda la experiencia. Definitivamente, no regresaremos jamás.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ivan Antonio

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El Hotel es excelente, el detalle es con esta app, ya que no te hacen válida la reservación por este medio. Mucho cuidado. Mejor llamen a la propiedad y asegúrense.
Stayed 1 night in Nov 2024