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"Room are very clean, well maintained, and comfortable! The vanity amenities are quite nice! Staffs are quite very friendly!"

"Great room layout, clean and wonderful view of the port."

"Great customer service "

"The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty."

"Room was clean and new, amenities were amazing with several different cosmetic brands, coffee and various tea options. Spacious room and very pleasant! "

"Clean and convenient to everything. Walkable to mall, shopping and a lot of convenient stores. Lots of food choices."

"Clean with helpful staff"

"Stayed for 15 days and had a very good overall experience. The hotel is located in Kawasaki, about 45 minutes by train from central Tokyo, which may not be ideal if you want to be close to major attractions. However, it’s very convenient for Haneda Airport. The area is lively, with many bars nearby along Nakamise Street. At night, there are people inviting customers into bars, which might feel uncomfortable for some. We added the breakfast service, but the limited 5–6 options stayed the same throughout our stay and became repetitive, so we ended up eating at konbini from around day 10 onward. There is a free small kitchen/common area on the 10th floor with a coffee machine, water dispensers, various teas, a microwave, and a toaster. It’s quite small and can get crowded. There’s also a terrace, but we couldn’t enjoy it since we stayed in winter. Overall rating: 5/5. Great choice if you prioritize airport access over being in central Tokyo."

"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door). We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here. If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "