"I can’t say enough amazing things about this hotel. From start to finish awesome experience , exceptional rooms and very friendly staff. Air bath on balcony was top notch!"
"I can’t say enough amazing things about this hotel. From start to finish awesome experience , exceptional rooms and very friendly staff. Air bath on balcony was top notch!"
"The view made the trip! Hearing the ocean, watching the waves - fantastic!! The room was also quite large for Japan - the biggest room by far out of the 5 hotels we stayed at."
"The view made the trip! Hearing the ocean, watching the waves - fantastic!! The room was also quite large for Japan - the biggest room by far out of the 5 hotels we stayed at."
"We were a family of 4 and stayed for 2 nights. Spacious and comfortable room (make sure to get the rooms with a sea view - watching the fireworks from our balcony was amazing), good hotel amenities and the breakfast and dinner buffets were excellent. Recommended"
"We were a family of 4 and stayed for 2 nights. Spacious and comfortable room (make sure to get the rooms with a sea view - watching the fireworks from our balcony was amazing), good hotel amenities and the breakfast and dinner buffets were excellent. Recommended"
"The room and reception were wonderful, and the staff provided excellent, hospitable service.
However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board.
A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...
"The room and reception were wonderful, and the staff provided excellent, hospitable service.
However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board.
A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service!
The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.
Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service!
The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.
The room and reception were wonderful, and the staff provided excellent, hospitable service.
However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board.
A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...
The room and reception were wonderful, and the staff provided excellent, hospitable service.
However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board.
A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...
It's a resort ryokan hotel with excellent view of the ocean. The "half-board" breakfasts and dinners were delicious and plentiful. The town of Atami is very hilly with very very steep roads that are not very walkable (and could be dangerous when wet), so be prepared to use a taxi or a rental car to go practically anywhere.
It's a resort ryokan hotel with excellent view of the ocean. The "half-board" breakfasts and dinners were delicious and plentiful. The town of Atami is very hilly with very very steep roads that are not very walkable (and could be dangerous when wet), so be prepared to use a taxi or a rental car to go practically anywhere.
The view made the trip! Hearing the ocean, watching the waves - fantastic!! The room was also quite large for Japan - the biggest room by far out of the 5 hotels we stayed at.
The view made the trip! Hearing the ocean, watching the waves - fantastic!! The room was also quite large for Japan - the biggest room by far out of the 5 hotels we stayed at.
Erin
Reviewed October 20, 2026Reviewed October 20, 2026
We stayed here with our four-year-old and had a wonderful time. They provided child robes and meals and everyone was so kind. Free coffee and tea downstairs and amazing baths in the rooms! Would definitely return.
We stayed here with our four-year-old and had a wonderful time. They provided child robes and meals and everyone was so kind. Free coffee and tea downstairs and amazing baths in the rooms! Would definitely return.
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
Wonderful stay at Ryokan Kikuya. It's picturesque, with the stream running through it. Impeccable service, attentive yet discreet. Situated at the heart of Shuzenji Onsen town, one can go on short or long walks with interesting sites to visit.
Wonderful stay at Ryokan Kikuya. It's picturesque, with the stream running through it. Impeccable service, attentive yet discreet. Situated at the heart of Shuzenji Onsen town, one can go on short or long walks with interesting sites to visit.
This place is incredible! Truly beautiful and serene. The staff were so kind and made you feel special. The cabins are gorgeous, and the food was delicious. I truly hope to come back for longer next time.
This place is incredible! Truly beautiful and serene. The staff were so kind and made you feel special. The cabins are gorgeous, and the food was delicious. I truly hope to come back for longer next time.
Bryan
Reviewed October 13, 2026Reviewed October 13, 2026
We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.
We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Anonymous traveler
Reviewed November 27, 2018Reviewed November 27, 2018