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"The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Staff was attentive, prompt, and kind. I stayed for four nights; one night I had forgotten to book a time slot for the onsen, and they still made sure I had one later in the evening. Above and beyond. Thanks! "

"Its a little further from the train station but great location as its quiet and convenient with many eateries near by"

"Very nice place "

"Amazing hotel, great staff, wonderful scenery and food"

"The property was amazing. The staff so helpful and the facilities and services top notch. I highly recommend you stay here. "

"Beautiful setting, classic hotel, care"