Find 5 Star Hotels in Greater Antilles from ￥21,255

"Most of the staff working at this hotel are rude or just don’t like working there. There are a few people that will treat you well and have good customer service skills but that’s not the norm. The buffet lacks variety and they rarely have a table ready. They should do something to organize the shuttle lines, when the train arrives it’s very chaotic. Pescador restaurant was good, but the host that night was more interested in telling me about the mistakes I made instead of trying to help. Hibachi restaurant was average. It was pretty much impossible to get a reservation for the Argentinian restaurant."

"Great staff. Food very good. Only slightly above cold water in the shower is only issue I had."

"Clean, great location, fun amenities "

"Customer service was outstanding from clean room to pool"

"Beautiful hotel, food was amazing, Fully recommend it. "

"WORST. FOOD. EVER. I’ve been to many all inclusives, so my expectations were not high. The food at all of the restaurants was very sub-par. The buffet was passable, but unlike other all-inclusives, there was no dinner buffet (just breakfast & lunch), so you were stuck with one of the restaurants or - even worse - room service as dinner options. The staff were a mix of lovely and friendly, and very grumpy. I also noticed many people NOT tipping, which could contribute to the grumpiness. The room and grounds were very nice and clean, as were the pools, etc. The drinks were strong, which was a pleasant surprise. But again, I tipped the bartenders well! If it weren’t for the poor quality of the food, I would definitely return here. However, the food was so bad that I won’t be coming back. "

"Bhogaley, indian Cuisine is the best. The chef Mr Dayal Singh is excellent. The Italian place was horrible and not at all accommodating to our food allergies . Shame on them. Very disappointing staff. Overall good experience but unfortunately no one understands English well so hard to communicate. Staff seemed lazy. "