4/10 (不満)
Laura Jontue、Valley Stream
小さなお子様連れの家族旅行
2024 年 5 月 11 日
気になった点 : スタッフとサービス、設備とサービス
Jamaica is the best hospitality this is why we come here! NOT THIS RESORT, the hospitality was terrible. The staff was unfriendly and rude.
Phillip the manager did tried to address my concerns and apologize with a dinner and cake since it was my husbands birthday however it didnt change that the vacation was disappointing. The rooms didn't have adequate towels and wash cloths and when you ask they interview you as if you stole them. Housekeeping checks the status of the room and cleans it later. The whole system is a mess. The people trying to sell you timeshare or the club don't leave you alone even after you ask nicely. The pools were not cleaned during the day there was food in them. Our room grass had marijuana and cigarette clips in the grass. Just not worth it for the price.
Laura Jontue
2024 年 5 月に 3 泊滞在