Find hotels near Sheraton Casino, San Juan from ￥25,169

"Great stay"

"This was very run down however the room was clean. Way too expensive for zero amenities and very old hotel! Pictures were very deceiving. "

"Rooms were clean, staff were friendly, accommodating, engaged and entertaining! Love the stay here and didn’t want to leave."

"We stayed for two nights with kids. The hotel has many fun activities for the whole family. The staff is so friendly (Housekeeping, front desk, pool staff, and etc! All very friendly) We did a cabana on our pool day, and our server Gabriel was awesome. Very attentive and allowed us to have separate bills. He was very patient and kind to the kids in our group. A+ Service from Gabriel. Our only pool complaint would be that there is not enough seating to accommodate all the guests. We really had no choice but to do a cabana as there were zero chairs available. We were lucky to snag the last cabana which is smaller and less private than the others. The location was great. We didn't realize it was comic con at the convention center that weekend, so the traffic was really bad on Saturday but the non-event days were fine. I love that this hotel allows walking distance to T-Mobile district which is fun for kids and adults. They also have a shuttle to OSJ, I didn't get to use it so I can't review it. But it was nice that it was an option. I'd stay here again. "

"The Hyatt Place is very clean and accommodating. Staff friendly and helpful. Carlos, the bartender is top notch. Only small complaint I had was our room not being ready until approximately 6pm when we arrived. But a manager did comp us for a meal and drink in the bar, so that did make up for that I guess!"

"Overall the property was great"

"The wall-mounted lampshades were visibly scorched and stained, with burn marks along the edges and bottom—something that felt both unsafe and neglected. In addition, the mini fridge was in very poor condition. The exterior was covered in sticky residue and streaks, and there was visible grime buildup near the bottom. Overall, the room didn’t feel properly cleaned or maintained, and these details made it hard to feel comfortable during the stay."

"Just a heads up be prepared for hidden fees. Expedia showed about $234 extra, but it ended up being over $300, plus a $400 deposit that wasn’t mentioned before booking. We also thought breakfast was included, but it wasn’t. Food in San Juan is pretty expensive too, so just make sure you’re ready for that.”"

"The staff were helpful, informative, and incredibly welcoming! We arrived earlier than we expected and they offered to hold our luggage for us, while also giving us recommendations on places to eat or visit while we waiting for our room to be ready. They had a wonderful live piano performance in the lounge while we were served drinks at the bar. It truly made our visit so much more comfortable! I highly recommend this stay! "