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「TERRIBLE SERVICE. So with tv remote in the hotel room it wasn’t working. So I went down to front desk to ask for a different remote or if someone could fix them. They said they will fix it for us. They never came. We went down there 3 times to remind them to come and finally they did come. Our tv would not shut off so the whole time without tv, we could not sleep at all because it was on. Another bad customer service was when we were at the pool, I ordered a $10 drink and they charged us $45. I...

「This property is great for couples it’s not a family vacation type of place . It’s very comfy cozy and romantic.」

「Simply a perfect Stay. Then room was clean, the A/C worked a little too good at times. The staff was friendly and helpful when you needed them. I did not get to try the pool while I was there but it looks amazing.」

「My wife and I have been coming here for the last 12 years. It used to be the San Juan water Beach club. Beautiful hotel, beautiful rooms. Management needs some better social skills.」

「ME ENCANTÓ. El personal muy amable, Lilliam y Andrés, muy atentos.」

「Muy agusto y limpio el hotel, el servicio excelente y la amabilidad de sus servidores 10/10 y no puedo dejar servicio nombrar el restaurante Levant que superó mis expectativas」

「Excelente lugar para descansar y estar en familia」

「Convenient location right by District.」

「Helpful staff nice area not noisy」

「The room and pool access were great, but the elevator was frequently out of service. That was the only negative aspect of my stay. The location was excellent, with easy access to both the beach and several restaurants.」