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「The food was terrible. I ordered chicken tenders and fries from the bar. The tenders looked like they had been baked and then burned in a pan instead of dropped in a fryer. They were stuck together and raw in places. The fries were baked as well. The grab and go fruit on the breakfast bar were rotten. Pool was nice, hotel was clean, staff was helpful and nice.」

「Very hard to contact. Very slow responses. Never make over to the phone call. Very unsupportive stuff. There are so many other hotels in San Juan with good customer service. Hyatt Place is definitely not the one you are looking for.」

「Excellent location ! Shuttle bus is free to breaches and old San Juan. Front desk staff great upon check and offering many recommendations … the drawback is no fridge or microwave in room and the TV channel selection is terrible / very limited. 」

「The property was nice and we received room cleaning service as well as water and new towels upon request, however, I was charged for my deposit when a light fixture w」

「Would recommend to everyone. Staff very friendly. Very clean , shops all over, pool crystal clean , beach across a street basically.」

「The room was well taken care of in a decent location, the on site parking was super convenient as well! My favorite part of the stay was the staff members, they were so incredibly nice and helpful. Any interaction we had, they were eager to help and give recommendations on things to do around the area! I also loved that they had beach necessities like towels and lotions to borrow! Next visit I would absolutely stay at this property again!」

「Check-in was scheduled for 4:00 PM, but due to how busy the hotel was, we were asked to wait and come back later. We didn’t end up getting into our room until around 6:30–7:00 PM, which was a bit frustrating after traveling. That said, the hotel itself was clean and the room was decent overall. One issue we ran into was the shower door. It didn’t seal properly, so water would leak out and leave the bathroom floor soaking wet after each use. The highlight of the stay was definitely the...

「Todo súper 」

「Clean room but shower not fully covered. when we shower water is everywhere, on toilet, on the floor, and when we walk the water is everywhere in the room. No HOT WATER at all. We have to shower in cold water. some days i didn't shower at all. staff was good in helping and everything. 」

「Clean, great location, very freidly people」

「Impressive lobby and pool area. The ocean/beach area is run down and could be nice if they would rake it and spend an hour a day working on cleaning up the sand. The cement around the pool is chipping and hurts to walk on. An awesome free breakfast. We ate lunch 3 times from the pool bar and had dinner 4 times in the lobby. All meals were excellent. Room was big, but slightly dated (didn't bother us). We heard no noise of other rooms. We went mainly for a nice beach and nice pools. I would...

「Outstanding, clean staff was great. I abandoned the other hotel I was in to come to the H.. I don’t even know What I was thinking.」

「We loved our stay! The one bedroom with kitchen was perfect for our family of 4. Pool was big with enough space for everyone. Beach was gorgeous, pretty wavy/dangerous for swimming if untrained. Activities were great, workout area was great and never too busy. Restaurant was also good when we ate/drank there. We loved the ground floor room with walkout to pool area. Construction was a minor annoyance, not bad. They also had an issue with fire alarms going off at night- but did reimburse our...

「Clean and new. Not much for amenities 」

「El costo por hospedaje con relación a la habitación muy rústica 」

「Needs better amenities 」

「Hotel was unique and location was great, but room location off lobby was loud, door and window needed weather stripping for sound and light from lobby. There were no amenities. Bed was very uncomfortable and bathroom arrangement was very odd.」

「staff is so nice location is very good it made my trip amazing」

「I would not stay here for the price I paid, literally have to ask for clean towels and such did not even make our beds once I would rather stay in an airbnb Staff was nice but very low effort in terms of the quality of the service 」