イスラ グランデ ホテル

「very clean, great location, awesome pool」

「Very near a Virgin cruise port; near restaurants and access to walking. Hotel has a full bar open most of day and full breakfast (very good). Staff were very friendly. Would stay there again.」

「Very hard to contact. Very slow responses. Never make over to the phone call. Very unsupportive stuff. There are so many other hotels in San Juan with good customer service. Hyatt Place is definitely not the one you are looking for.」

「Excellent location ! Shuttle bus is free to breaches and old San Juan. Front desk staff great upon check and offering many recommendations … the drawback is no fridge or microwave in room and the TV channel selection is terrible / very limited. 」

「Service. It’s clear everyone got the memo. David greeted us at the bell stand as we arrived and was ready to be helpful whenever we needed anything. Housekeeping was awesome, Jesus made the best Negronis at the Casa Grande bar. Breakfast staff, particularly Noel, were super friendly and helpful with local tips and suggestions - always a great way to start each day」

「In the middle of now where but was able to get Uber Eats for a great price. Loved everything about the small town feel. If you are needing all the amenities may not be for you. For those laid back, go with the flow perfect spot」

「Loved our balcony with a table and chairs and a beautiful beach view. Loved sitting for breakfast looking straight out onto the beach. Lounge chairs and umbrellas were readily available. We had a loud air conditioning unit near our room and the ice machine in our hall didn’t work, but those are the only two minuses. The AC didn’t keep Us awake. And the hotel has huge dispensers of ice water flavored with orange slices all around the lobby, so we didn’t suffer. Would love to stay here again! 」

「Horrible room and condition. 」

「One of the beds in our room was extremely squeaky and room we waited around 1 hr for room after arrival. Happy hour plus comped parking and resort fee was a nice plus though」

「Excelente servicio y ubicación 」

「Breakfast hours are too short. Also, the variety of breakfast items are terrible. Destination fee $45 is overpriced.. in addition to $19 parking fee !!! 」

「Our stay was amazing and relaxing. Great location with beach access, wonderful property with amenities (beautiful pool) and staff was polite and very helpful. 」

「Great location, bathroom light is to dim. Beds a little hard but it was a wonderful stay. 」

「The staff there were very friendly and professional. I was able to find someone to help at any time and I was always satisfied. I would stay again. 」

「My only complaint is that we were not able to adjust the thermostat in our room. It was set at 63 degrees the whole time. Our only option was to have maintenance turn it off at the main control and then turn it back on but were never able to adjust the temperature from our room and it was either 63 degrees or nothing. Called maintenance multiple times. Otherwise everything was great.」

「I really enjoyed my stay here. Staff were nice and accommodating. I loved that we were greeted with complimentary cocktails during check in. Beautiful and spacious room but lacked a microwave and fridge to fit any leftovers. There was a very bad sewage smell coming from the shower, the phone in the room did not work and if you opened to the curtains to use natural lighting, the room would get super warm. If anyone stays here I think overall you’ll have a good experience but those few things...

「Clean and well kept. Two areas for improvement - stock fridge with bottled water and a new shower head to allow for adjustment to spray pattern - water pressure is outstanding. 」

「The bathroom smelled of mildew, and there was a roach on the day we left in the bathroom crawling. Staff was nice as we were not there often, main lobby seemed clean.」