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"Overall, we had a great stay at the RIU. The property was beautiful, the staff was friendly, the food was good, clean room, great service from employees and we truly enjoyed our vacation experience. The only disappointment was that for three mornings in a row, our room had no internet, phone, or TV service. This made it impossible to call room service or other hotel services, contact other rooms, or simply relax and watch TV while getting ready in the morning. What was more frustrating was the response from the front desk. Each time we reported the issue, we were simply told that “IT would be notified,” but there was never an apology, sense of urgency, follow up, or offer to help offset the inconvenience. I was not looking for a free night or discount, just better customer service and a genuine effort to address the issue. Again, overall we enjoyed the resort and had a good time, but communication and responsiveness regarding ongoing guest issues could definitely be improved."

"Staff very nice, clean rooms, last time we were there they gave us upgraded rooms but nos this time 😔 anyway rooms are clean."

"En general la atencion fue buena,"

"Rooms were a little older but very clean and everything worked and was well stocked. We were in a two bedroom suite with kitchen and where happily surprised the room even had a washer and dryer. Staff were all friendly and very accommodating. Lots of kids and kid activities. "

"The pool was good, less loungers and took almost 25mins for staff to arrange couple extra. "

"El staff es excelente, lo mejor. Alberca es buena. La comida debe ser cambiada y supervisada. Es lo peor del hotel."

"Muy recomendable! Regresaremos!! "

"Excellent environment cant wait for the remodel!"

"Gracias a Hilda por todo la ayuda a la buffet! The hotel was great, except the food could use some work. My wife is Gluten Free and Vegetarian and the buffet was a little difficult to find food which wasn’t mixed with her allergens. But the staff, the room, the pool, the drinks, and everything else were great! Also shoutout to Lalo at the beach- he was very helpful for our surfing adventures."