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"Hard to communicate, none of the staff could speak english. Very pushy with upgrades & segregates you if you’re not part of the “fiesta club”. Food was decent, Italian restaurant took 1 hour for appetizers to come out. Housecleaning woke us up ever. Single. Day. & entered into the room every morning 9am & 10am without fail despite having the do not disturb sign on the door and telling them no. You can’t get complimentary anything including no late check out & they will charge you even if you checkout and need to hang around waiting for your departure flight which is uncommon at all inclusives. Even beach towels, they will mark how many you have and you have to sign and return them or you’ll get charged. Went with a group of friends for a bachelorette- they did not do anything special too. Just go somewhere else unless you’re specifically looking for a budget family resort near downtown PV. They have no amenities or game rooms for people over the age of 12. No buffet and you can only dine at reso only dinner restaurants so it’s hard to be flexible with your schedule, if you miss your reso, you are simply not eating. They also shut down the breakfast/lunch buffet between 12pm-1pm which is odd because it’s peak lunch period. Beds were comfy though"

"Had a fantastic time at the newly renovated RIU. Kids club was fantastic, food was awesome, and staff were amazing. Definitely one of the better all inclusive we have been to."

"The cleanest, best maintained resort I have ever been to. The customer service is top notch. We tried other resorts but we keep coming back to paradise village. It has it all. We stayed in the coba building, which was recently completely renovated. They added a new pool and hot tubs at the rear with full service bar and it is absolutely beautiful. We really enjoyed our stay. It was perfect. "

"The rooftop pool was great and the staff was excellent. Special shout out to the food at the Paradise restaurant. From check in, to waiters, to housekeeping, everyone made our trip amazing!! "

"We stayed here for a week and we were put in an adjoining room. We could hear every conversation in the other room and they weren’t quiet. There were no drawers to put our clothes so we had to keep everything in our opened suitcases on the table. There was 1 cockroach found in the room on the fridge. The room had a great view of the ocean on the 11th floor with a nice balcony to relax on. There were only 3 restaurants to choose from and they usually served the same food. Not a ton of amenities, the bars don’t open until 11-12! The gym had very few machines and some were broken. To my gringo friends: do not eat at the hotdog/hamburger food cart unless you want bathroom issues. Overall we had a relaxing time, but got bored by the 4th or 5th day. "

"Todo bien"

"Staff was super friendly. Mario is the best Bartender. Always took care of us and made sure we made it back. Food was good. "

"Once I got over the welcome experience we enjoyed ourselves. After a long flight with 2 small children (4 and 6) we arrived to check-in and were passed to someone who was going to tell us about the resort, but it turns out this was a time-share salesman. He had outdated information about the hotel, was asking about our family income etc and eventually it came out that if we signed something and paid an "any amount" guarantee we would be expected to go to the breakfast presentation and then get a discount on some local attractions and spa. It felt extremely manipulative. Despite the rest of the day being fairly good I wouldn't go back based on this experience and will be watching out in reviews to avoid other resorts that do the same. The food was good. We only went to the ones that didn't require reservations. Service was mixed. Sometimes noone came to our table to offer drinks and other times they came and checked in multiple times. We spent most of our time between the different pools which had good sections for children. We also played lots of tennis, table tennis and mini golf. We didn't leave the resort for the whole time and didn't get bored. Our room was interesting. The pull out couch was effective for the little kids but it was old and thin. The light/fan in our bedroom appeared to be controlled by the people upstairs as it would go on late at night when we heard them come home. Overall a good trip with some strong downsides. "

"Very clean room with lots of space. The staff was great and most spoke some English. I have stayed there 3 times, it is so close to the airport in Puerto Vallarta. "