Find Romantic Hotels in Riviera Maya

"Service around the pools and restaurants was great. We found the butler service a little subpar to what we expected going into the trip. Seemed difficult to get confirmation on dinner bookings. "

"Great views from building 6, 5th floor"

"We loved the resort, the staff, the wildlife, the food and buffets/coffee shops, the pools, the bars and shows!!!! All were fantastic and we would go back and recommend to others!!"

"Yes both are good "

"Food was very good - staff were hit and miss - some friendly - some not so much "

"The room was not good. I upgraded to a priority swim out and the lock on the conjoined room was broken the screen on the sliding door was ripped the safe was broken. And the worst part was no bar service for the swim out and the closest bar was at the other end of the property so having the swim out room was not worth it if you're planning on drinking. The food was not that good and the only thing the minny bar had was soda and water. I would not go back and wouldn't recommend. For this being a Hyatt property for me it was disappointing as I have always had better from their property's and paying to be a priority member I was disappointed as I just did not get that. "

"Beautiful location and a wonderful resort, but what truly made our trip special was the incredible staff. Daniela and the entire team at the tequila tasting were fantastic—they made the experience both fun and informative. Another highlight was Islas, who picked us up from the TRS lobby in a golf cart. He gave us a mini tour of the resort, pointing out notable locations along the way and even took some wonderful photos of us. What could have been a simple ride back to our villa turned into a truly memorable experience. We also had a couples massage at the spa with Viviana and Beatriz, and they were amazing. The experience was incredibly relaxing, and they were both so warm and hospitable while giving excellent massages. Lastly, our butlers, Jesus and George, were always helpful and attentive, making sure we had everything we needed throughout our stay."

"La propreté est à désirer "