The staff at the front desk was incredibly friendly and helpful! Also the waiters were so nice and friendly. We felt very welcome. We really enjoyed our stay at this hotel which was right in the center of Playa del Carmen and just a few footsteps to the clubs and bars but still very quite so that we could sleep very well. The tours to Chichen Itza and Tulum we have booked at La Tortuga hotel were cheaper than at other hotels :-) and the included buffet was great. We can highly recommend this hotel! Especially thanks to the nice staff!
Vivien
2019 年 11 月に 4 泊滞在
2/10 (非常に不満)
MICHEL
2019 年 12 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Abération
Sans commentaire sur cet établissement. On se retrouve,porte ferme à 23h30 à playa del Carmen. Sans aucun mail pour nous informer que cet établissement était fermé. C est honteux! Et laisser des clients dans une ville ou on connait personne c est inadmissible!!
Devoir aussi repayer un autre hôtel ça pénalise sur le budget
vacances faire des excursions ou des extras . VIVE LES VACANCES
MICHEL
2019 年 12 月に 6 泊滞在
2/10 (非常に不満)
victor
2019 年 12 月 28 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
nos corrieron a todos y no hubo comunicacion
victor
2019 年 12 月に 7 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 12 月 27 日
宿泊されたお客様
2019 年 12 月に 6 泊滞在
2/10 (非常に不満)
Allison
グループ旅行
2019 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Haha
The hotel itself was in the perfect location, very clean and nice. Pretty quiet for being basically on 5th ave. The pool área is very pretty and the staff are super friendly. However at 7:30 in the morning after staying there for one night they banged on the door and said we had to evacuate for a gas leak. They moved us to a condo building that didn’t offer included breakfast, was way further from 5th ave and was just not as nice. We weren’t super happy about that so my friend and I went back to the hotel a little later in the morning to see when we could come back and apparently the hotel got shut down for good? However we voiced our dislike of the new place they got us and they had us moved to a beautiful condo in the perfect location within 20 minutes. Really awesome staff, just a disappointing situation.
Allison
2019 年 12 月に 4 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 12 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 12 月に 3 泊滞在
2/10 (非常に不満)
Beatrice、Cap d ail
カップルで旅行
2019 年 12 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Se n’est absolument pas un 4 étoile,vous pouvez pas profiter de la piscine trop froide, la chambre un désastre, le petit déjeuner pas bon et quand vous demandez une corbeille de pain ont vous la facture.
J ai changé d hôtel car les vacances c’est pour être bien